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Job description

JOB DESCRIPTION

Carpet Cleaning Operative

Date of Issue:

REPORTS TO:

Cleaning Supervisor

ISS DIVISION:

ISS

LOCATION:

Bank of America

CONCEPT:

Reporting directly to the Cleaning Supervisor, the purpose of this role is to provide and deliver best value and quality carpet cleaning. Complete duties to the BICSc standard and site specifications as required in the cleaning schedules.

Key Competencies:

Working in the cleaning team, ensure that all standards of customer satisfaction are met or exceeded.

• To comply with the company and customers health & safety policies.
• To adhere to the company personal hygiene standards.
• To wear personal protective equipment as required, when carrying out specific duties, in accordance with the standards of performance manual.
• Ensure all areas are kept clean in accordance with cleaning schedules.
• Ensure the delivery of cleaning meets agreed BICSc standards & site specifications through the completion of cleaning schedules.
• Ensure all reactive work orders are responded to quickly and efficiently.
• Wear and maintain work wear provided.
• Ensure regular attendance and punctuality, following company procedures for holidays and sickness
• Meet company expectations in relation to conduct and performance.
• Carry out any cleaning and associated tasks as required.
• Ensure cleaning equipment is cleaned, stored and kept in working order.
• Carry out other work related requests by your line manager in line with company standards
• Ensure all evening deep cleaning is carried out to the correct standard laid out by your line manager

Personal Experience/Qualifications/Skills:

• Ability to communicate
• Flexible
• Team orientated
• Presentable appearance
• BICSc qualifications beneficial- although full training will be provided, candidate must be willing to develop skills and acquire BICSc qualifications

ISS Core Competencies:

Leadership Principle 1

Customer Focus

• We take pride in servicing our chosen customer
• We are responsive to customer needs and proactively search for a better understanding of their challenges
• We build relationships with our customers

Level 1

• Actively encourages a customer based focus within the team
• Familiar with service delivery and specification and delivers quality by following procedures
• Builds relationships in a professional manner
• Courteous and polite when dealing with customers.
• Meets agreed deadlines and quality specifications and provides timely feedback to customer

Leadership Principle 2

Results Focus

• In ISS we have passion for performance
• We take pride in delivering excellent performance and results
• We appreciate and celebrate excellent performance and success

Level 1

• Effectively communicates objectives, key performance indicators and business progress to the team.
• Demonstrates persistence, energy and enthusiasm to overcome obstacles and achieve results.
• Considers implications of spend against the budget.
• Sets and sticks to realistic timescales and prioritises tasks.
• Sees potential problems in advance and takes appropriate action

Leadership Principle 3

Innovation

• In ISS we encourage innovation
• We are always open to new ways
• We look for opportunities to make improvements to our systems and concepts
• We value adaptability and willingness to change

Level 1

• Open to new ideas
• Willingly tries new approaches to work issues
• Responds positively to creative suggestions from others

Leadership Principle 4

Respect

• In ISS we treat people with respect
• We consider Health & Safety a top priority
• We listen & communicate openly and honestly
• We treat people as individuals and are aware that their preferences may differ from our own
• We respect the laws of the localities where we operate
• We value differences and diversity

Level 1

• Provides leadership that implements behavioural change to reduce the risk of serious accidents and lower the number of common accidents
• Displays sensitivity to what people say and how they react
• Recognises the diversity within the team and utilises these differences to the full
• Proactively manages compliance with Equality and Diversity policies

Leadership Principle 5

Leadership

• In ISS we lead by example
• We are role models and ambassadors and act accordingly
• We make ourselves visible
• We are open and honest about the problems we need to manage

Level 1

• Sets a personal example of commitment and enthusiasm
• Is open and honest in their dealings with other people.
• Tackles difficult situations promptly and tactfully
• Provides regular, concise and constructive feedback on performance, and agrees appropriate remedial actions.
• Listens actively asking questions and summarising to confirm understanding

Leadership Principle 6

Empowerment

• In ISS we lead by empowerment
• We give a license and obligation to act
• We are committed to learning from mistakes
• We encourage decisions to be made and executed as far down the organisation as possible

Level 1

• Demonstrates full understanding of own role and clearly explains roles and responsibilities to team
• Take responsibility for own actions and encourage the same in their team
• Seeks support/advice when issues are outside their level of responsibility/capability
• Recognises staff for efforts and celebrates success

Leadership Principle 7

Developing People

• In ISS we develop ourselves and others
• We develop by being open and honest about our strengths and weaknesses
• We create space for personal development and for people to achieve their potential
• We identify stretch and coach talent
• We take pride in developing our own successors

Level 1

• Actively creates a personal plan for continuous self- development
• Responds positively to feedback and constructive criticism.
• Facilitates team development through on the job instruction and coaching.
• Conducts induction and appraisal processes effectively

Leadership Principle 8

Teamwork

• In ISS teamwork is at the heart of our performance
• We build great teams by selecting people with the right abilities and attitudes
• We share ideas, knowledge and experience
• We take pride in our teams achievements but always put the company’s interest first

Level 1

• Identifies how individual performance contributes towards the company interest.
• Recognises the need and willingly assists other team members to reach the team goals
• Takes pride in performance of self, team and company

Leadership Principle 9

Strategic Thinking

• ISS is one company with shared values one brand and one strategy
• We break down silos
• We collaborate across borders and businesses
• We implement strategies and operate the business in line with the group vision and corporate values

Level 1

• Participates enthusiastically in opportunities to assist other departments to achieve their results
• Ensure company vision is shared and understood throughout the company
• Communicates the company’s vision, business strategies and objectives at appropriate level

Leadership Principle 10

Functional Skills

• Demonstrates strong technical/functional knowledge, skills and abilities

Level 1

• Competent in all technical tasks required in the job role
• Studying towards first level qualification in functional skill where relevant

Notes:
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the formal 1:1 or appraisal and on an as and when required basis throughout the post holder’s period of employment.

In addition to the duties contained within this job description, the company reserves the right to require you to carry out any other duties as reasonably required to meet the needs of the company. You may on occasion be required to adjust your hours of work to cover the business needs.

This job description may be varied from time to time by the company to reflect changes in the post holder’s role and/or the needs of the business.

SIGN OFF:

Post Holder

Signed on Behalf of ISS

Signature:

Signature:

Print:

Print:

Date:

Job Title:

Date:

Document Number: ISS-BAML-TMP-0110

Document Owner: Sudipto Ganguli

Document Level: 4

Changes to this Revision:

Date: 02/07/2022

Replacing : Alex Murphy with Sudipto Ganguli

Prepared by: Clarina Souza

Reviewed by: Andrea Reis

Approved by: Sudipto Ganguli

Revision: 03

Date:

Time:

Controlled copies of this document are issued in electronic format only. Any paper copy should be regarded as an uncontrolled copy (whether it states so or not) and its issue status checked for validity, via the "ISS_Cleaning" Sharedrive, prior to referencing it.

Job Type: Full-time

Salary: £22,000.00-£23,000.00 per year

Benefits:

• Company pension
• Language training provided

Schedule:

• Monday to Friday

Work Location: One location

Application deadline: 28/02/2023
Reference ID: BofA -Carpet cleaning