Cargo Shift Operations Manager Heathrow, England
Job description
OUR BUSINESS
Looking for a challenge in one of the world’s largest airfreight logistics organisations and a FTSE 100 company?
At IAG Cargo we are in the business of moving things. Every day we help keep the world’s economy turning. From sustaining communities by getting their produce to market to transporting life-saving medicines wherever they’re needed, we move cargo that positively impacts society through our global network. And because we do all this with intelligence and accountability, we are a trusted partner to customers all over the world. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling. We have a vision to be a logistics business that is keen to learn, quick to adapt and trusted to deliver. To put our people and our customers at the heart of what we do, with values that underpin our business. By working with collaborative actions, heartfelt pride, determined attitudes and a curious mind, we are creating an inclusive business that works for its customers and its colleagues around the globe.
THE ROLE
The Operations Manager has full ownership of the designated department operations on a shift by shift basis, 24/7, 365 days a year. The role is responsible for monitoring and delivering the operational performance of the department whilst communicating effectively to other operational areas when required. This role involves coaching and performance management for Team Leaders and Specialists, within the department, to drive operational performance with a focus on productivity and customer service. The Operations Manager is also responsible for providing the correct tools to allow the area to deliver defined and agreed standards and performance measures to support the growth of the business.
DUTIES
- Disciplined delivery of cargo operating procedures at a local level to ensure legislative and operational compliance.
- Coach and support Team Leaders and Specialists to run the day to day shifts by ensuring that the environment, facilities, systems, and materials are available to deliver a smooth and efficient operation.
- Manage team of direct reports including performance management and regular 1-1s.
- Accountable for the health, safety and security of the operational area whilst on shift to comply with operational and legislative requirements.
- To ensure open communications with a constant feedback loop at all levels.
- To ensure that the unit operates to the highest standards of customer service to maximise customer satisfaction.
- To manage data within multiple systems, ensuring a high level of customer service delivery and proactive customer recovery.
- Champion customer experience within the area.
- Support and drive the delivery of area measures and performance standards.
- Support and take accountability for delivery of key assigned projects.
- Accountable for out of hours representation of the management team covering issues around health, safety and security.
Skills
- Ability to communicate at all levels
- Strong customer orientation
- Strong team player
- Demonstrates resilience
- Ability to make constructive challenge
- Strong people management and coaching skills
- Strong planning and organising skills
- Ability to delegate effectively, agree objectives and hold people accountable for deliver
- Strong interpersonal skills, able to build meaningful relationships with colleagues.
Qualifications
- Hold a full UK EC/EEA driving license with no more than 3 current penalty points
- Hold or be able to hold a Heathrow Airport Airside Pass
Experience
- Management of a team in a unionised operational environment.
- Change management and continuous improvement.
- Application of company employment policies.
- Understand the drivers of performance and influence constructively to achieve the right outcome.
- Complete and effective recovery of operational problems.
- Knowledge and application of Health, Safety and Security legislation (advantageous)
Please note that this role is for the Airside department at IAG Cargo and will be a 12 month secondment.
As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.
We are one of the world's largest cargo carriers, come and be part of it.
To apply for the position of Cargo Shift Operations Manager, please use the ‘apply now’ function.
