Customer Service Advisor

Customer Service Advisor Cardiff, Wales

Carbon60 Global
Full Time Cardiff, Wales 12.9 GBP HOURLY Today
Job description

CUSTOMER SERVICE ADVISORCarbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Cardiff on a temporary ongoing basis. This is a great opportunity to join a stable industry with excellent opportunities to gain permanent employment for the correct candidate. ROLE: Customer Service Advisor SALARY: £12.90 p/h JOB TYPE: 6 months with extension likelyLOCATION: Pontprennau (Cardiff)HOURS: Full time Monday to Friday.WORKING PATTER: Hybrid working - currently 2/3 days in the office and 2/3 days at homeTHE ROLE

  • You will support the already customers ranging from both inbound or outbound telephony.

  • You will support the already customers via email and website communications.

  • Telephony experience is essential for this role. This is a placed role handling between 40 - 50 calls a day.

  • Analysing data sets, updating the billing system and informing the business of any changes affecting billing

THE SUCCESSFUL CANDIDATE

  • Have strong analytical skills.
  • Must be comfortable handling high volume of calls daily.
  • Previous customer service experience.
  • Knowledge of utilities is desirable.
  • Good IT Skills.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Customer Service Advisor
Carbon60 Global

www.carbon60global.com
Luton, United Kingdom
Paul Nolan
Unknown / Non-Applicable
51 to 200 Employees
Subsidiary or Business Segment
HR Consulting
1974
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