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Job description

Role Purpose

· The overall purpose of the Caretaker role is to ensure the club is maintained to a high standard in all areas. This is a key role to ensure our clubs are always shown in their 'best light' to all visitors. From our entrances, through to our pitches and our clubhouses, our Caretakes ensure everything is in working order and looks the part, whilst always maintaining the safety of our customers. The caretaker will have key holder responsibility and be accountable for stock and club safety in the absence of the Club Manager.

Key Responsibilities Operations

· Maintain the pitches, including redistribution of rubber crumb, white lining, brushing and netting. Manage all internal areas of the club ensuring high standards of cleanliness and safety.

· Work to a Maintenance Schedule to ensure the above standards are met on a regular basis.

· Complete general maintenance tasks as deemed appropriate by the Club Manager.

· Ensure all vending machines are kept fully stocked, operational and well presented.

· Ensure the club is compliant with company Health and Safety policies and procedures.

· Complete risk assessments and pitch check sheets.

· Carry out weekly fire tests.

· Carry out bi-weekly beer line cleans and cellar management.

· Carry out weekly Legionella controls-weekly temp checks and flushing.

· Ensure all stock deliveries are recorded and stringently checked before accepting.

· Ensure stock is neatly stored away and rotated to avoid stock reaching sell by date.

· Ensure a weekly lighting audit is carried out.

· Identify and report to the management team, any areas of the club that require maintenance and advise where appropriate, action required.

Customer

· Deliver outstanding customer service, at all times.

· Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety.

· Deal with challenging situations by demonstrating empathy and understanding, being empowered to make a decision to resolve.

· Place the customer at the heart of everything you do.

· Take feedback from customers on board and feed this back to your line manager.

Finance

· Control expenditure and work to a budget when repairing or replacing equipment.

· Ensure the club is secure at all times and that vending machines are secure.

· Source cost effective ways to repair issues.

Role Dimensions

Financial

· Managing expenditure and budgets

The Output/Measure of Success

· Customer comfort, satisfaction and safety

· Cost conscious repairs

· Audit results on Club standards

· Stock results

Person Specification Competencies/Behaviours

Essential

· Customer focused

· Attention to detail

· Passion to achieve

· Problem solving approach Well organised

· Good time management

· Positive and friendly attitude

· Team player

Technical/Professional Expertise Essential

· Previous maintenance experience

· Good written skills

· Ability to audit and report

Desirable

· First Aid

· Customer service experience

· Electrical/Mechanical Experience and Qualifications Customer

This job description describes the main elements of the role however a hands-on, flexible and proactive approach is expected and as such this document is not intended to be comprehensive or permanent. This job description is subject to review on an ongoing basis.

Job Type: Part-time
Part-time hours: 20 per week

Salary: £11.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Maintenance (preferred)

Work Location: In person