CarePlanner Manager Coventry, England
Job description
Take a Break Warwickshire is seeking
CarePlanner Manager
JOB: CarePlanner Manager
AREAS : Based at 343 Bedworth Road, Longford, Coventry, CV6 6BN
SALARY : £25,419 (to be reviewed April 2024)
AIMS OF ROLE : The Care Manager post is a key role in the organisation that requires working as part of a highly efficient team to ensure the smooth running of the service to our customers and staff team and that all services are provided to a high standard. The successful applicant will have at least one year of experience in a care setting or relevant administrative position.
Working with the service manager, you will be responsible for the live day-to-day staff and customer rota management and providing electronic management support to our service area leads. You will hold responsibility for the electronic management of customer hour planning, uploading, and making live changes to planned hours. You will be responsible for uploading and up keeping customers’ care plan documentation and risk assessments. You must work closely with customers, families, and health/social care professionals. When liaising with families and professionals, there’s a need to be responsible, confident, and discreet in approaching tasks.
You will assist the service manager in meeting all aspects of care compliance, quality standards, and auditing processes to ensure the service complies with contractual and regulatory standards and follows organisational policies. With the support of experienced managers, you’ll need to be able to work on your own initiative, be comfortable lone working, and maintain comprehensive digital records reporting back to the Director.
RESPONSIBLE TO : Director
Why join us:
Here are just some of the benefits of working for us:
- Rewarding work helping our customers reach their potential
- Friendly, small team with supportive working environments, committed to equal opportunities, staff development, retention, and inclusion
- Career development opportunities to help you reach your own personal development
- Competitive salary including opportunities for carer progression
- We offer a structured 2-week induction programme including face to face training, online modules, shadow sessions
- Access to a wide range of free online training courses
- Free enhanced DBS check
- Free on-site parking
Interviews will take place at 343 Bedworth Road, Longford, Coventry, CV6 6BN.
Take-a-Break Warwickshire Ltd
CarePlanner Manager –Electronic Care Management System
Job Title: CarePlanner Manager
Responsible to: Director
Location: 343 Bedworth Road, Longford, Coventry, CV6 6BN
Salary: £25,419 per annum
Annual Leave: 28 days per annum inclusive of statutory bank holidays
Contract: Permanent
Hours: 37 hours (flexible over 5 days per week Monday – Friday/Saturday)
Summary/Main Purpose of Job: The CarePlanner Manager post is a key role in the organisation that requires working as part of a highly efficient team to ensure the smooth running of the service to our customers and staff team and that all services are provided to a high standard. The successful applicant will have at least one year of experience in a care setting or relevant administrative position.
Working with the service manager, you will be responsible for the live day-to-day staff and customer rota management and providing electronic management support to our service area leads. You will hold responsibility for the electronic management of customer hour planning, uploading, and making live changes to planned hours. You will be responsible for uploading and up keeping customers’ care plan documentation and risk assessments. You must work closely with customers, families, and health/social care professionals. When liaising with families and professionals, there’s a need to be responsible, confident, and discreet in approaching tasks.
You will assist the service manager in meeting all aspects of care compliance, quality standards, and auditing processes to ensure the service complies with contractual and regulatory standards and follows organisational policies. With the support of experienced managers, you’ll need to be able to work on your own initiative, be comfortable lone working, and maintain comprehensive digital records reporting back to the Director.
Commitment to Safeguarding: TAB is committed to Safeguarding and promoting the welfare and safety of children, young people and adults who may be at risk and expect all staff and volunteers to share this commitment. An enhanced Disclosure and Barring Service check is required prior to appointment.
Duties and Responsibilities:
- You need to have excellent computer skills and preferably have worked with rostering systems, producing care workers’ rota, and managing the roster software with Care Planner (training provided)
- Strong IT literacy, with the ability to monitor and maintain digital staff & customer records and an electronic case management system
- Demonstrate an understanding of confidentiality & GDPR
- To maintain confidentiality at all times and carry out the company’s confidentiality policy
- Organising rotas and ensuring correct allocation and deployment of the staff team
- Ensure all rotas are fully covered – inclusive of identifying when the cover cannot be sought
- To ensure all rotas are completed sufficiently and on time via the appropriate system
- To ensure all changes to rotas are clearly identified via the electronic monitoring systems
- Accepting care packages and assigning care workers to customers in an appropriate manner
- Using electronic monitoring software to monitor care workers’ attendance and timelines for visits
- Complete/collate timesheets and communicate with Payroll/finance team
- Arranging care reviews and risk assessments for customers with the management team
- To represent the company professionally at all times, on the telephone, face-to-face, or in written communication
- Responding to emails from staff, parents and carers, social workers, and other professionals
- Ensure that telephone calls are answered promptly and people are spoken to politely and respectfully when communicating with customer and their families
- To report promptly any concerns, complaints, or grievances to the line manager
- Responding to queries raised via the on-call telephone (out of hours)
- To plan and allocate staff training based on learning needs
- Conduct in-house Induction training with new starters
- To participate in training and further development as required
- Any other duties applicable to the post, as requested by management
Person Specification – CarePlanner Manager
How measured? A (Application form) I (Interview) Weighting Low, Medium, High
Qualification Level 3 essential. Willing to work towards 5 relevant qualification A / I H
- Evidence of continuing professional development A / I H
- Knowledge of sector related policies and procedures I H
- 1 year hands on Senior Care / Management experience (Essential) A H
Experience Experience as a Supervisor or Manager A / I H
- Good leadership skills A / I M
- Excellent communication and teaching skills I M
- Strong administrative and organisation skills A M
- Computer literate and accurate record keeping A M
- Well organised, with good literacy and numeracy skills. A H
- Willing to work flexibly for the benefit of customers A/I H
- A keen eye for detail and a passion for high standards. I M
- To ensure a safe and caring service for clients and staff I H
- Ability to demonstrate initiative and decision-making I H
General Be able to problem-solve I M
- Have an excellent customer and communication and organisational A / I H skills
- Self-motivated and proactive I H
- Experience of working with customers with a range of disabilities A/I H
Demonstrate an understanding of:
Knowledge How disability affects customers and their families I H
- Knowledge of communication systems used by our customers I M
- How Safeguarding impacts on our customers, workforce and the whole organisation I H
- How to deliver person centred support to customers who have a wide range of individual needs I H
Skills and Demonstrate the skills and abilities to:
Abilities Liaise with managers, staff customers, parents/carers and I M professionals to plan individualised customer support hours
- To lead and respond to internal /external compliance inspections I M and to accurately complete compliance
- Contribute effectively to the ongoing development of the I M organisation and review processes
Communication To have a high level of computer proficiency using Microsoft Office A / I H and understanding of web based Apps ie CarePlanner.
Personal Reliable, enthusiastic, punctual I M
Attributes Self-motivated, ability to work on own initiative I M
- Engaging, open and honest I M
- Personal resilience I M
- Able to demonstrate a non-judgemental and empathic approach to I M customers
- Ability to work as part of a team and able to accept direction and I M leadership qualities in carrying out duties with an ability to motivate teams
- Demonstrate ability to resolve conflict I M
Other To participate in the out of hours’ emergency on call rota system, A / I H providing on call support for staff, from home on a rota basis
- Disclosure and Barring Service (DBS) enhanced level A / I H
All staff are expected to understand and be committed to Equal Opportunities in employment and service delivery. Job description approved by: Samantha Tysoe Date: 14/03/23
Job Types: Full-time, Permanent
Salary: £25,419.00 per year
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 21/04/2023
Reference ID: CarePlanner April 23
Expected start date: 29/05/2023
