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Under direct supervision, performs clerical work to assist the Benefits Program and/or Services Program Divisions. Employee must exercise independent judgement, discretion, and initiative in completing assignments. Employee must also exercise considerable tact, courtesy, and discretion in contact with program applicants, families, children, and the general public.

NOTE: Some employees in this position will require bilingual / translation abilities to assist customers over the telephone and in face-to-face interviews; translate written documents and correspondence; assist clients during the intake process; translate customer information for agency staff, and accompany staff on home visits (eligibility staff and services staff), when requested.

• Assists Eligibility staff in various cases by completing computer inquiries and the inquiry form on all applications, evaluates information received from the applicant for consistency, accuracy and completeness.
• Assists in screening of all Eligibility applications to determine expedited criteria met or not, and appointment to be given.
• Assists clients who cannot complete applications on their own.
• Completes data entry to pend and assign all Eligibility applications and return case record to appropriate staff worker.
• Assists staff worker with Medicaid/SNAP/TANF reviews; completing inquiries, necessary correspondence and forms.
• Assists with the Energy Assistance program by providing data entry to pend and assign all applications, filing, inquiry completion and special reports.
• Organizes and maintains various reports, files and forms.
• Composes and types correspondence and forms; assumes responsibility for correctness of spelling, punctuation, format, and grammar.
• Completes mathematical computations a needed for Eligibility programs.
• Attends training as required.
• Researches a variety of databases to obtain and/or verify information needed to process referrals.
• Performs other related duties as required.

Check(s) as required by Virginia Department of Social Services.

• Knowledge of the policies, procedures, and activities of the County and of Social Services Department practices as they pertain to the performance of duties relating to the position of Aide ll.
• If bilingual position, knowledge of English and Spanish languages for translation.
• Knowledge of the terminology, principles, and methods utilized within the department.
• Ability to know how to keep abreast of any changes in policy, methods, computer operations, equipment needs, policies, etc., as they pertain to departmental operations and activities.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Ability to effectively communicate and interact with supervisors, members of the general public, and all other groups involved in the activities of the department.
• Ability to assemble information and make written reports and documents in a concise, clear and effective manner.
• Ability to use independent judgment and work with little direct supervision as situations warrant.
• Ability to use mathematical skill to handle required calculations using percentages and

• Ability to exhibit knowledge and proficiency with computers.
• Ability to read, understand, and interpret financial, technical, and computer reports and related materials.
• Ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
• Ability to speak and/or signal people to convey or exchange information.
• Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Ability to read a variety of informational documentation, directions, instructions, and methods and procedures.
• Ability to write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
• Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
• Ability to learn and understand relatively basic principles and techniques, to make independent judgments in absence of supervision, and to acquire knowledge of topics related to primary occupation.
• Ability to record and deliver information, to explain procedures and policies, and to follow verbal and written instructions, guidelines and objectives.
• Ability to utilize mathematical formulas, add and subtract totals, multiply and divide, determine percentages, and determine time and weight.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.