caregiver Farnham, South East England, England
Job description
Client Care Assistant
Salary: £22,000 per annum (pro rata £16,500)
Location: Cathcart & Winn Veterinary Practice, Surrey
Job Type: Part-time, Permanent (Full - time also available)
Hours: 30 hours per week
An exciting opportunity has arisen to join our team as a Client Care Assistant at Cathcart & Winn Veterinary Practice in Surrey.
As part of our reception team you will be responsible for ensuring both our clients and patients receive professional service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same.
You will be the first point of contact with clients face to face, on the telephone and by email. Ability to demonstrate a professional and knowledgeable impression will be important. Working under pressure will also be key in this role.
Flexible rota patterns available with an equal share of Saturdays, currently 1 in 4 8.30am-4pm.
Your role and responsibilities
Liaising with clients and the clinical team to ensure effective customer service
Completing various administrative duties for the clinical team and the business
Meeting and greeting clients with an effortless smile
Booking appointments & diary management
Managing telephone and email inquiries
Taking payment for services and products
Managing cash, stock and client accounts
Working with our practice management computer software
listening to, and helping to resolve client concerns.
The successful candidate will have good communication, numeracy and problem-solving skills.
Previous experience of reception work within the health care system would be advantageous, and a love for animals is absolutely required! Our Practice Cat Bernard, is always available for a lunch time cuddle too!
Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Recruitment referral reward scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About us
Cathcart & Winn is the longest established veterinary practice in Farnham & Aldershot. It was originally opened in the 1950's as part of the Fennell Veterinary Group and is now a proud member of the Linnaeus family.
We have a veterinary team on the premises 24 hours a day, guaranteed levels of emergency and routine care, maximum surgical sterility, staff training programmes and a lot more!
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to Lesley Jorden at [email protected].
Part of an amazing global family Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
