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Job description

VALUES BASED JOB DESCRIPTION AND PERSON SPECIFICATION

Job Title:

Home to home care worker / support worker

Reports to:

Care Co-ordinator /Manager

Job Overview:

(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)

• To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Support Worker/Manager
• To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual
• To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge

Location:

You will be required to work from various locations at the discretion of the company and with appropriate notice.

Working Hours:

5 days over 7-day period, with varying shift patterns as agreed with the manager.

Responsibilities and Duties of the Job

Role Specific Duties:

• Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing
• To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Support Worker/Manager
• To contribute to the efficient running of the service
• Support Service Users to maintain their relationships and connections with the local community
• Ensure Care Plans and other information about how to support Service Users are followed
• Be responsible for informing the Senior Support Worker/Manager of any changes in the needs of Service Users
• Be responsible for promoting and safeguarding the welfare of those individuals they support

Working with Others:

• Develop effective working relationships with other employees within Ashford Personnel and Solutions Limited
• Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Service Users

If desired by the Service User, maintain and develop relationships with family, friends, and other people important in their life

Leading by Example:

• Seek opportunities for personal and professional growth
• Be a role model for other Support Workers and be an ambassador for the service
• Be professional, polite, and reasonable at all times

Personal Responsibilities:

• Knowledge of, and work within, the Fundamental Standards
• Understand the regulatory framework that governs the service, including the role of CQC and their requirements
• Commit to achieving the relevant qualifications commensurate with the role
• Attend statutory training and any other training as directed by management
• Understand and follow all policies and procedures relevant to the role
• Be open to learning opportunities

Specific Requirement for Skills

Essential

Desirable

Proficient Written Skills

• Maintain all Care Plans/care records in accordance with Ashford Personnel and Solutions Limited policy

Yes

Yes

No

Leadership Skills

• Ability to induct and orientate new employees to the job role and service
• Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
• Communicate any problems, concerns or changes to Service Users’ family members as needed

Yes

y

No

Yes

No

Communication Skills

• Support Workers must build rapport with Service Users by establishing personal connections and showing interest in their lives
• Support Workers must be able to communicate effectively with Service Users
• Support Workers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users

Yes

Yes

No

Yes

No

Problem-Solving Skills

• Support Workers need to be able to adapt and address situations quickly
• Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection

Yes

Yes

No

Yes

No

Yes

No

X

X

X

Specific Requirement for Previous Experience

Previous experience of working in similar environment

Essential

Desirable

Yes

No

Yes

No

Previous experience of working in similar role

Experience of working with Service Users, in particular, those that may have additional support needs

Yes

No

Yes

No

Yes

No

Yes

No

X

X

Specific Requirement for Qualifications

Good English - Written and verbal

Essential

Desirable

Yes

No

Yes

No

RQF qualifications in Social Care

Yes

No

Yes

No

Person Specification

Area

Specific Requirement

Working Together

• Involve Service Users, family, external agencies & colleagues
• Speak up when things go wrong

Respect and Dignity

• Understand person-centered care and can demonstrate treating people as individuals and respecting choices
• Promoting independence and encouraging appropriate risk taking

Everybody Counts

• Ensuring no one is discriminated against or excluded
• Understand human rights and impact on care delivery
• Facilitating people to ‘speak up’ about concerns and acting upon them

Commitment to Quality of Care

• Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
• Being accepting about criticism and focusing on improvement
• Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

• Treating people with kindness
• Understanding the importance of empathy in all areas of employment
• Understanding the values of others and always providing a caring service

Improving Lives

• Focus on how things could be done better and sharing ideas
• Understanding of wellbeing and what is important to people using the service
• Improving outcomes for people
• Ensuring appropriate services are provided for people using the services

Value-Based Personal Qualities

Additional Information

All staff must familiarise themselves with all the Policies and Procedures of Ashford Personnel and Solutions and work within both procedural and legal frameworks including Health and Safety and Equal Opportunities.

In particular all staff have a duty to ensure they comply with requirements under the Protection of Vulnerable Adults and Children.

Prior to any unconditional offer of employment being made Ashford Personnel and Solutions requires to have the following compliances satisfied:

• Two satisfactory references
• Satisfactory DBS
• Compliance with Asylum and Immigration Act 1996
• Strive to establish and maintain the trust and confidence of service users and carers.
• Ability to motivate staff
• Ability to write support plans
• Ability to draw up and adjust rotas as required
• Report writing
• Interpersonal and Social Skills
• Good communication skills
• Ability to liaise effectively with a range of stakeholders
• Promote the organisation positively Knowledge of Augmentative Communication methods

I hereby accept the terms as stated on the Support Worker job description

Printed Name

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Signature

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Job Type: Full-time

Salary: £12.71-£13.47 per hour

Benefits:

• Company pension
• Flexitime

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Experience:

• providing care: 1 year (preferred)
• supervisory: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)
• NVQ Level 2 Health & Social Care (preferred)

Work Location: On the road

Reference ID: 113178