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GI Alliance is seeking an experienced full time Patient Care Advocate - Collections.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Take calls from patients who have questions regarding their bill.
• Assist patient by resolving their inquiry by answering their question either verbally or in writing.
• Initiate telephone contact with patients to collect on outstanding balances prior to their next appointment.
• Update patient demographics.
• Structure payment plans for patients.
• Ensure timely receipt of payments.
• Interpret patients’ benefits in order to answer billing questions accurately.
• Place eligible accounts with the collection agency.
• Update patients’ charts with valid insurance and/or contact information.
• Ensure eligible claims are refiled for payment consideration in a timely manner if patient bill is erroneous.
• Periodically contact insurance carriers to obtain the status of payment of a claim and/or challenge the processing of a claim.
• Take phone calls from various physicians answering questions regarding a patient.
• Other duties as assigned.

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• MS Office experience, particularly in MS Word and MS Excel
• Ability to type at least 30 wpm
• Prior appeals experience electronically and ability to obtain claim status
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Other duties as assigned.

Education: High school diploma or equivalent

Experience: 2-4 years of prior customer service and/or collections experience is preferred.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran