Posted Mon, 13 Mar 2023

CCH - HO

Bishop's Stortford

About Us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

We have a fantastic opportunity that has become available as a Full Time Operations Team Member in our Bishop’s Stortford Office!

As a member of the Operations Team you will be responsible for the day to day management of the Company’s ‘live’ rota.

You will be responsible but not limited to the following duties;

• To act as the ‘face’ of the company towards all the people who contact us

• Documenting all calls and/or issues arising in accordance with Care By Us procedures in order to ensure that no issues are ever dropped or missed

• To take and answer calls within 3 rings, from Carers and Service Users, documenting their requirements or issues, allocating responsibility for the resolution of those issues, and ensuring that all open issues are closed

• Retrieval of telephone messages from the system at the commencement of the 7am shift each day

• Completing all outstanding action points from the overnight or weekend ON CALL and communicating with the on-call any issues at the commencement or/ and finish of your Operational shift

• Managing all Client calls which are uncovered and ensuring that these calls are covered, which may mean performing the care call yourself

• Performing all other daily tasks related to the daily maintenance of the Service User rota, such as maintaining and updating the hospital list

Qualities and Skills required;

• To be honest and trustworthy

• To be compassionate, empathetic and a caring nature

• Accept and take responsibility for your own actions

• Work under pressure and to deadlines

• Carry yourself off well

• Be polite and well mannered

• Excellent communication skills

• Good computer literacy

Must be a driver with your own vehicle

Be Caring is an Equal Opportunities Employer and part of the City and County Healthcare Group.

#ORT