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Car Parking Attendant

This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your role and we reserve the right to make changes to this job description as appropriate.

Position Purpose

As a car parking attendant, you represent the face of the business and are responsible to assist with the smooth and safe flow and parking of Petersham Nurseries customer cars. It is important you are polite, courteous, alert and visible at all times. Your role also includes ad hoc maintenance tasks set by the groundsman and operations manager including but not limited to the ongoing maintenance of Church Lane, assisting maintain the bin areas, as well as ground maintenance and cleanliness.

CUSTOMER SERVICE

• Be considerate of pedestrians and Church goers also using Church Lane.
• Address all customers that you see with a “good morning” or “good afternoon” greeting upon arrival and a “thank you for visiting the nurseries today” farewell, It is important that you address all customers as Sir or Madam when talking to them.
• Offer help with directions/questions if you cannot answer a question, politely direct the customer to reception.
• Offer to carry boxes or bags if someone is carrying a lot to bags to their car.
• Offer to take trolleys back to the Nursery for customers.

EQUIPMENT

• On each shift you should clock in on mitre finch, Report.
• Parking attendants must carry a walkie-talkie on them at all times so they may communicate with other attendants and with Receptionist. Walkie-talkies are kept in the front office and must be put on charge each evening.
• Walkie-talkies must be signed out and in with the Receptionist.
• Walkie-talkies should always be returned to the charging point in Reception at the end of your shift. There are 2 walkie-talkies’ available for car parkers use, clearly labelled so. These are company property. If walkie-talkies are unreturned at the end of a shift, or if lost or damaged whilst in your possession you may be charged for a replacement.
• All parking signs/ necessary parking equipment returned to Reception at the end of each day. No signs to be left on Church Lane.

OPERATIONAL

• When you arrive at the beginning of your shift, you will be provided with rubbish/debris pickers, a broom a rake and a bucket. These should be used to pick debris from the lane - all debris should be put in a bucket. You are also responsible to weed, sweep and rake Church Lane and around the Nurseries as required. The lane and the borders should look tidy and clean at all times - this again is a reflection on Petersham Nurseries.
• Ensure the smooth flow of traffic on Church Lane, speed limited 5mph.
• Ensuring that the cars parked on the lane are parked appropriately in order to maximise the overall parking space.
• Ensure that the communication between both car parkers is effective so that the “car park full” sign is not used when there are spaces available. Turning away cars when spaces are indeed available can affect service in the restaurant if guests are late for their tables and result in lost revenue for the business.
• Communicating politely and effectively with customers to ensure that cars are parked well to maximise space.
• Be aware of customers leaving and entering the lane. It is illegal for cars to reverse out onto the main Petersham Road. If a customer is trying to leave however a car is trying to enter from the road, the car leaving has right of way. You must stop the car trying to enter lane and let others leave.
• Ensure no cars are parked in the turning circle.
• Ensure no delivery vehicles are parked for longer than 10 minutes within the turning circle blocking the entrance to our neighbour’s garage.
• Ensure no cars are parked outside the Boglione house gate blocking entrance.
• Ensure no deliveries are coming down Church Lane between 11.30am – 3.30pm. Let Reception know the name of the supplier if any do so we can follow up with them. When deliveries are necessary, use initiative to manage maintain good flow of traffic.
• Any accidents/ collision/ incidents that occur on Church Lane should be reported to Paula or Bobby and a record kept.
• Assisting with the upkeep of the bin/recycling area
• Assisting in putting bins and recycling out for collection and relevant days.
• There should be no sitting on the fence during your shift. Parkers are expected to use professional body language and to appear available and open to assisting customers. Helping customers, parking cars and ensuring the maintenance of the lane are your priorities.
• To carry out any other tasks asked of you by your Line or department managers, including but not limited to the ongoing maintenance of Church Lane, assisting maintain the holding reserve bay areas, as well as ground maintenance.

PERSONAL QUALITIES

• Adhere to company dress code, attendance and time keeping standards.
• To represent Petersham Nurseries’ high standards of personal presentation and behaviour at all times.
• Work as part of a team by sharing duties and demonstrating flexibility with regard to hours and days of work.
• To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required.

UNIFORM

• You should look smart and tidy at all times.
• A Petersham t-shirt/sweatshirt should be worn with Petersham florescent jacket when working in the dark.
• A Petersham cap to ensure that you are easily identifiable.
• Smart jeans or smart shorts in hot weather - no writing or rips in either.
• Smart, clean wellington boots or smart black trainers or boots.

OTHER

• No texting on shift or talking on mobile phone unless directly connected to work.
• No, I-pods/ MP3’s/ Music players to be used during your shift. No chewing gum on your shift.
• No caps or hats to be worn other than the one provided by Petersham - worn the right way around with peak of cap at the front.
• Keep up to date of on-going issues and developments within the Company by reading the Petersham Nurseries Newsletters, Website and other Company information.
• To observe the company’s fire plan and health and safety policy.

Key Performance Indicators (KPI’s)

• Customer Service & Customer Feedback
• Initiative & Helpfulness
• Leadership
• Time Keeping

Competencies