Campus Parking Warden Glasgow, Scotland
University of Glasgow
Full Time
Glasgow, Scotland
21400 - 22197 GBP ANNUAL Today
Job description
Job Purpose
The post holder will work as part of Campus to provide a range of professional traffic management services to all staff, students and visitors and university properties across the university portfolio. Personally, delivering a front line professional, customer centric approach to enhancing the student experience.
Main Duties and Responsibilities
Customer Service
Promoting a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued during traffic and pedestrian gate duties.
Delivering a full range of delegated support activities, including directional information about the location of campus buildings and providing access to services for campus users, contractors and visitors to deliver an excellent support service to enhance student, staff and visitor experience.
Signpost and advise students, staff or visitors to the correct support services both internally and externally. This may involve interacting with students in periods of distress/crisis and supporting our international student population.
Maintaining effective two-way communication and briefings on emerging incidents with colleagues which may involve using two-way radios or other communication tools.
Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health and safety requirements.
Following appropriate training, respond to all aspects of traffic management and be competent in the use of technology to support these aims. Escalating and reporting any compliance and emergency issues in a timely manner.
Demonstrate teamwork, high levels of productivity and quality of service.
Working as a proactive team provide security support during University business, events and graduations to ensure they run smoothly and efficiently:
1. To provide support with the administration of business activities associated with the management of car parking.
2. To provide support in dealing with general enquiry bookings, amendments, and cancellations.
3. To communicate effectively with colleagues and with customers throughout the University community, providing accurate and timely information and responses to ensure the provision of an excellent customer experience.
4. To monitor the parking inbox to ensure that any urgent requests are dealt with timeously and professionally.
H&S Compliance and Security
Ensure that all access Gates (traffic) are opened and closed as necessary on each working day or when directed by management.
Enquire into and systematically investigate unauthorised access onto campus, buildings, or parking on campus using all available information and facilities by vehicles.
Accurately complete incident reports and accessible records of all security occurrences, investigations and reports as necessary.
First responder administering first aid following first aid training.
Alongside the Facilities Team, assist in the coordination of contractors on-site, by following the contractor’s policy and ensuring the day-to-day work of the building is not disrupted; working closely with the estates department to raise any concerns.
Support proactive fault and maintenance reporting to the Estates and IT helpdesk.
Occasional Duties
Attend court or any other formal or lawful proceedings thus representing the university as a witness where appropriate.
During periods of bad weather support gritting and snow clearing of main paths and car park areas to ensure buildings and surroundings of the cluster are kept safe.
Knowledge, Qualifications, Skills and Experience
Knowledge /Qualifications
Essential:
A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.
A2 Either the ability to undertake training, or good knowledge and understanding of the University policies and procedures, systems and geography, along with a working knowledge and understanding of services provided by University Services.
A3 Understanding of relevant health and Safety policies and procedures relative to the role.
A4 Full clean UK driving licence to undertake mobile patrols and respond quickly to emergency situations and incidents across a geographically dispersed University campus.
A5 Knowledge and understanding of working successfully in a multicultural environment interacting with International students, staff and visitors from different cultures, backgrounds, races, and faiths.
Desirable:
B1 Knowledge and understanding of general data protection regulations (GDPR) (training will be provided).
Skills
Essential:
C1 A proactive, flexible and enthusiastic approach to work.
C2 Excellent written and oral communication skills to communicate effectively with students, staff and visitors in a courteous and diplomatic manner.
C3 Self-motivated, able to manage time effectively with ability to work effectively as part of a team and also unsupervised.
C4 IT skills, to include MS Office and Outlook to support the on-line fault reporting system and accurately record security incidents and compliance checks.
C5 Customer care skills.
C6 Accuracy and attention to detail.
C7 Willingness to develop and enhance own skills and knowledge by participating in training to acquire additional skills and broaden knowledge.
C8 Ability to interact effectively with the International community and with any individuals in distress/crisis.
Desirable:
D1 First Aid skills (and ability to obtain this following training provided).
Experience
Essential:
E1 Experience providing good front line customer focused service to a range of customers and visitors in a safety focused environment.
E2 Experience of health and safety legislation within a working environment.
Desirable:
F1 Some experience of driving vehicles to support routine and emergency response to buildings and premises located within geographically diverse work environment.
Terms and Conditions
Salary will be Grade 3, £21,400 - £22,197 per annum.
This post is full time (35 hours per week) and fixed term to 31 July 2024, operating a 2 week rotational shift pattern: Mon to Fri 08.00 to 16.00 alternating with Mon to Fri 09.00 – 17.00.
The University would consider a secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for secondment from their line manager before making a formal application.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
