Job description

We have an exciting opportunity for a Team Administrator to join our team.

The Gateway team operate within many sites across the county and we encourage applicants from all areas of Dorset to join our Pan Dorset service. We also allow home working where possible.

You will work as part of our Administration Team to schedule appointments, manage telephone calls, create letters and maintain up to date records.

You will be the first point of call on the telephone, liaising with patients, staff, relatives, GPs and other services. This is a fast paced and rewarding service to work within and you will help us ensure its effective and smooth running.

As part of the many exciting developments within CAMHS, Dorset HealthCare has been busy setting up a brand new ‘Front Door’ service to the current Core CAMHS teams, focusing on the assessment of young people and providing brief clinical intervention. If you are interested in being part of something new, innovative, fast paced and very rewarding, then we want to hear from you!

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.

To liaise with other members of the CAMH Service to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the team to achieve targets and complete timely returns of information.

To support clinicians with their work including typing clinical letters and organising appointments.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.