Call Handler - Worcestershire Out Of Hours (OOH) Worcester, England
Practice Plus Group
Full Time
Worcester, England
10.47 - 16.68 GBP HOURLY Today
Job description
About The Role
Do you believe that everyone makes a difference?
Do you have the passion and dedication to deliver excellent customer service?
If so, look no further, as this could be the job for you!
Do you have the passion and dedication to deliver excellent customer service?
If so, look no further, as this could be the job for you!
Working in this role will be a combination of duties, we are looking for people who can work as a Call Handler taking and making calls from our patients. Further to the above duties you will be required to work as a Coordinator or Coordinator Assistant. Please read below for information regarding these duties
Coordinator and Coordinator Assistant - Paying between £10.47 - £16.68 depending on role:
Coordinator and Coordinator Assistant - Paying between £10.47 - £16.68 depending on role:
As a Bank Coordinator at our OOH service, you’ll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. You’ll provide coordination and support to ensure the smooth running of shifts – and respond swiftly and efficiently if there’s any breakdown in the service. This could include making comfort/safety calls to patients when required.
As a dedicated Bank Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our team at in Worcestershire OOH working within our Blackpole Trading Estate office.
You will assist the coordinators with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre whilst supporting the Coordinators and Call Centre Supervisor in achieving performance levels. You will build and maintain relationships with the management team, GP’s other healthcare providers and external suppliers. Additionally managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
You will assist the coordinators with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre whilst supporting the Coordinators and Call Centre Supervisor in achieving performance levels. You will build and maintain relationships with the management team, GP’s other healthcare providers and external suppliers. Additionally managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
Our Worcestershire office is an OOH service between the hours of 6:30 pm - 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments.
Pay Rates - Bank Coordinator
Monday - Friday (08:00-23:59) - £11.95
Monday - Friday (00:00 - 07:59) - £14.92
Weekends - (08:00 - 23:59) - £14.12
Weekends - (00:00 - 07:59) - £16.68
Monday - Friday (08:00-23:59) - £11.95
Monday - Friday (00:00 - 07:59) - £14.92
Weekends - (08:00 - 23:59) - £14.12
Weekends - (00:00 - 07:59) - £16.68
Pay Rates - Bank Coordinator Assistant
Monday - Friday (08:00-23:59) - £10.47
Monday - Friday (00:00 - 07:59) - £14.61
Weekends - (08:00 - 23:59) - £11.16
Weekends - (00:00 - 07:59) - £15.65
Monday - Friday (08:00-23:59) - £10.47
Monday - Friday (00:00 - 07:59) - £14.61
Weekends - (08:00 - 23:59) - £11.16
Weekends - (00:00 - 07:59) - £15.65
We can also offer you
- Regional/national opportunities
- Free online and face-to-face training
- Online discounts
About You
What we'll need from you:
- Have excellent communication skills, including telephone, written and verbal communication
- Be accurate and have a strong attention to detail
- Have sound knowledge and understanding of IT and Microsoft Office.
- Administration experience and telephone experience would be an advantage
- Organised, Able to work under pressure, able to prioritise workload and use own initiative
About Us
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Becca Harrington - [email protected]
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Practice Plus Group
www.practiceplusgroup.com
Reading, United Kingdom
Jim Easton
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Healthcare Services & Hospitals
1982
