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Service Care Solutions are currently recruiting for a Band 3 NHS Patient Relations Call Handler to work within the University Hospitals of Birmingham on a 3 month ongoing temporary agency contact.

Hours
37.5 hours per week (Monday-Friday)

Rates
£12.03 PAYE paid weekly through direct engagement
Subject to Holidays and Pension payments

Main Duties

• PALS Telephone Helpline support
• Call Handing duties - dealing with signposting and new enquiries (responsible for both internal and external enquiries)
• Maintain written and verbal communication with enquirers/ complainants as necessary
• Assist enquirers with their understanding of the process of making a compliant
• Input and look up data on Trust IT systems in accordance with Trust policy access in order to obtain information
• Print out contact sheets, complaints packs, travel claim forms and ex-gratia claim forms in order to maintain supplies
• Arrange meetings and appointments as required
• General administrative support as and when required

Benefit of Service Care Solutions

• Excellent pay rates
• Exceptional referral bonuses
• Approved supplier to over 400 organizations nationwide
• Nationwide provider to over 40 different NHS trust & private organisations
• Subsidised training/ FREE mandatory training
• Dedicated and experienced one-to-one consultant support
• DBS checks provided via online services free of charge
• Frequent notifications for upcoming opportunities via text and email

If this role sounds of interest to you please send your CV over to [email protected] or call on 01772 208953.
Full job spec on request