Call Handler Sheffield, England
Job description
Job Title: Call Handler
Trust Location: Sheffield Teaching Hospitals NHS Foundation Trust
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Sheffield Teaching Hospitals NHS Foundation Trust is the place for you.
About the Trust
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK’s largest, busiest, and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in Sheffield, as well as specialist care for patients from further afield.
What you’ll be responsible for:
· Call handling – dealing with patients & medical staff on the phone regularly, escalating any issues to the appropriate colleagues.
· Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc.
· Undertake accurate recording/inputting and amending of data within Trust information systems.
· Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
· Assist and support in the development and improvement of the service and in the implementation of Trust and Departmental policies and procedures.
You’ll learn the following whilst working at the trust:
· An in depth understanding of the roles and responsibilities involved in working within the NHS.
· Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
· A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
You’ll have the following skills/experience:
· Call handling experience
· Audio Typing experience (desirable)
· Excellent organisational skills
· Excellent communication skills
· Excellent telephone manner
· Microsoft Office package knowledge e.g., Outlook, Word, Excel
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Types: Full-time, Temporary contract
Salary: £11.45 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: 64048
