Call Handler Remote
Job description
Role: Call Handler
Hours: Zero Hours Contract, please see below for shifts
Salary: £11.25 per hour
Start Date: March - April
We are looking for enthusiastic Call Handlers to join our Guest Services Team on an ad-hoc, part-time basis. Your primary role will be to provide an excellent level of customer service to customers, guests, owners, and colleagues at all times.
Our Client is a family run business, offering 250 wonderful holiday houses, including ten of their own, for holiday lets. Our Client loves being in the business of helping people enjoy their holidays and special occasions; helping you choose the place that’s right for you. Whether it’s a big occasion or a simple family get-together, they will do everything they can to ensure that your experience is just about perfect
Shifts:
You must be able to work any of the following shifts if required:
Monday to Sunday: 10am - 3pm, 9am - 5.30pm.
This role cannot support evening or weekend work alone - you must be free to work all shifts Monday - Sunday if required.
Responsibilities
- Answering calls during busy periods
- Taking detailed notes to pass to colleagues
- Input guest queries into spreadsheet
- Basic Administration tasks
- Database administration
Key attributes
- Custome service experience
- Fantastic communicator
- Confident in speaking with customer on the telephone
- Able to work as part of a team and help others
- Ability to think outside the box and come up with solutions for customers problems/ property owners’ problems.
- Has fantastic attention to detail
Working hours: Work requests will come on an ad-hoc basis, one month prior to the shift happening
You must be available to work weekend shifts if required.
This is a seasonal role, our peak months where many extra hours may be available are: January, February, March, June, July, August and October.
Benefits: Generous holiday, nice working environment, team lunches.
Location: Remote - this is a work from home opportunity.
If you would like to be considered for this role, please apply now!
Job Types: Part-time, Permanent
Part-time hours: 8.75 per week
Salary: £11.15 per hour
Benefits:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):
- Do you have access to a laptop and mobile phone that you could use for this job?
- Are you able to work any shift that falls between Monday - Sunday 9am-5.30pm if required?
Work authorisation:
- United Kingdom (required)
Work Location: Remote
