Role details

Job title: Call Handler

Location: County Durham

Salary: £21,028

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing date for applications: 31st May 2023

Link to job pack for application and for more information:
https://www.citizensadvicecd.org.uk/jobs/#role-anchor-1

Are you looking for an exciting new opportunity to work with an organisation that has real impact for clients locally and nationally?

Citizens Advice County Durham are currently seeking Call Handlers to join our telephone based Debt Relief Order Hub. We are looking for candidates that share our passion for changing people’s lives for the better.

Our clients are at the centre of everything we do, and our Call Handlers are the guiding hand to support our clients to achieve a debt solution that is right for them.

Successful candidates will be responsible for reviewing new client referrals, inputting their information onto our CRM system, arranging appointments and liaising with clients via telephone, email and letter throughout their DRO journey from the point of referral to a successful outcome.

If you:
Have a passion for changing people’s lives for the better
Want a rewarding and challenging role that makes a real difference
Have great communication skills
Have call handling/administrative experience
Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

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