Call Handler

Call Handler

Citizens Advice
Full Time 21028 GBP ANNUAL Today
Job description

Position: Call Handler

Location: County Durham

Closing date: 31 May 2023

Role details

Job title: Call Handler

Location: County Durham

Salary: £21,028

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing date for applications: 31st May 2023

Link to job pack for application and for more information:
https://www.citizensadvicecd.org.uk/jobs/#role-anchor-1

Are you looking for an exciting new opportunity to work with an organisation that has real impact for clients locally and nationally?

Citizens Advice County Durham are currently seeking Call Handlers to join our telephone based Debt Relief Order Hub. We are looking for candidates that share our passion for changing people’s lives for the better.

Our clients are at the centre of everything we do, and our Call Handlers are the guiding hand to support our clients to achieve a debt solution that is right for them.

Successful candidates will be responsible for reviewing new client referrals, inputting their information onto our CRM system, arranging appointments and liaising with clients via telephone, email and letter throughout their DRO journey from the point of referral to a successful outcome.

If you:
Have a passion for changing people’s lives for the better
Want a rewarding and challenging role that makes a real difference
Have great communication skills
Have call handling/administrative experience
Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

Call Handler
Citizens Advice

https://www.citizensadvice.org.uk/about-us/about-us1/
London, United Kingdom
Clare Moriarty
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1939
Related Jobs

All Related Listed jobs

Night Care Assistant Llys Cadfan
Gwynedd Council Tywyn, Wales 25874 - 26343 GBP ANNUAL Today

To maintain confidentiality on all aspects of the homes activities. To attend training courses and NVQ Level 2 particularly. The need to work unsociable hours.

Postperson with Driving
Royal Mail Group Cheltenham, England Today

Has a full UK manual driving licence with no more than 6 penalty points. Various discounts including high street vouchers, travel and attraction discounts, and

Store Assistant - Nights
ASDA London, England 11.27 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to

bookkeeper
Skyline Valet 2018 Inc. Burnaby 42 - 26 CAD HOURLY Today

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years...

Waiting Team Member - Full Time
Prezzo York York, England 9.25 - 9.7 GBP HOURLY Today

Assess customers needs and preferences to make recommendations and maintain excellent service standards throughout the meal. Training provided from Day 1.