Call Centre Representative Remote
Job description
About weDRT:
Demand Responsive Transport (DRT) is a modern public bus service rising in popularity around the world, especially in the USA, Western Europe, and the UK. Customers can book a minibus via an app, and the drivers route changes in real-time to accommodate them, whilst automatically pooling together different customer’s trips. This type of service is more door-to-door than a fixed-line bus yet cheaper than a taxi and is helping rural and isolated communities gain better access to public transport.
WeDRT is a rapidly growing company in the DRT sector within UK public transport. We are the largest operator of DRT in the UK partnering with companies such as Via, Padam and Ioki. Our clients include the West of England Combined Authority, West Midlands Combined Authority, Cheshire West & Chester, East Sussex and West Sussex.
At WeDRT we are scaling in the UK, Ireland, Western Europe and Latin America throughout this year and are searching for a Call Centre Operative to join the UK team to assist in running the customer service call centre.
Your Opportunity:
We are searching for a caring individual who enjoys helping people, down to the small details. Our call centre will be helping people who cannot use a smartphone app to book a ride on our buses, so patience and understanding are also key values for this role. This role will make a real difference in people’s lives by increasing their connectivity to the community through our on-demand accessible transport.
As this role is at the beginning of our call centres journey of growth, we are searching for an individual who sees the bigger picture and is motivated to shape processes, see key call centre challenges and assist in solving them. We envisage this individual growing with the company with the goal of becoming the Call Centre Manager, managing a team of Call Centre Operatives.
At WeDRT we take pride in our fun, inclusive atmosphere with a strong community feel (we love to help each other) whilst offering a wide range of flexibility in work. This role is fully remote, with the potential of office space being acquired either in the Portsmouth or Bristol areas. Other benefits include:
About this role:
- Setting up customer accounts on our system.
- Answering calls and emails for customer bookings, amendments, and cancellations.
- Raising and resolving tickets with the Driver Support team.
- Working closely with our Chief Operations Officer to shape the processes of the call centre per region.
- Help to grow the call centre as the company grows.
- Can be fully remote, hybrid or office based (Office based in Portsmouth or Bristol, UK).
Other benefits:
- Clear growth and salary plan within 12 months.
- Office equipment.
- Company Patagonia fleece.
- Performance based monthly prize draws.
Requirements for this role:
- Exceptional communication and organisational skills.
- Fluent in English both written and spoken.
- Demonstrated ability at problem solving.
- Experience in a customer facing role.
- Data-driven mindset to reach objectives and satisfy customer needs.
Nice to have:
- Experience in the Transport Industry, specifically the Bus Industry.
Job Type: Full-time
Salary: £18,875.00-£23,015.00 per year
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Overtime
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- customer service (preferred)
Work Location: Remote
Application deadline: 03/03/2023
Reference ID: CCR01
Expected start date: 20/03/2023
