Call Centre Customer Service Advisor Newcastle upon Tyne, England
Job description
Title: Customer Service Representative - Call Centre
Company: Hire Group
Location: Newcastle
Job Type: Full-time
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our call centre. In this role, you will be responsible for handling incoming customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answering incoming calls and responding to customer inquiries promptly and professionally
- Identifying and assessing customer needs to provide accurate and effective solutions
- Resolving customer complaints and issues in a timely and efficient manner
- Maintaining accurate records of customer interactions and transactions
- Providing excellent customer service in accordance with company standards and procedures
- Collaborating with team members to ensure customer satisfaction and team success
Qualifications:
- High school diploma or equivalent required; some college coursework or degree preferred
- Excellent verbal and written communication skills
- Strong customer service skills and ability to handle difficult customer situations with tact and professionalism
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficient in Microsoft Office and other computer programs
- Previous call centre or customer service experience preferred
We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Transport links
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
