Call Centre Agent (Turkish Speaking)

Call Centre Agent (Turkish Speaking) London

Perform CS Ltd
Full Time London 22000 GBP ANNUAL Today
Job description

Avaliable Job Today Position: Call Centre Agent

Job Type: Full-Time

Reports to: Call Centre Team Leader

Summary of Responsibilities

  • Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
  • Builds and maintains relationships with existing and new customers.
  • Helps customers with all their enquiries;
  • Clarifies platforms’ Terms and Conditions when it is needed.
  • Logs tasks in accordance with company guidelines.
  • Explains how to use platform games and services.
  • Assists customers with on-going marketing campaigns.
  • Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
  • Escalates and follows up customer cases when needed.
  • Identifies and reports improvement areas according to company procedures.
  • Works closely with other departments to handle customer queries.
  • Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
  • Calling daily new registered customers to welcome them to the brand.
  • Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

  • Turkish speaker (verbal and written)
  • Excellent communication skills
  • Customer oriented
  • Basic skills in Microsoft Tools (Excel, Word, Powerpoint)
  • Self-Motivated
  • Team player

What you will receive:

  • Competitive package.
  • Other perks TBC.

Job Types: Full-time, Permanent

Salary: From £22,000.00 per year

Benefits:

  • Company pension
  • Work from home

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (preferred)

Language:

  • Turkish (required)

Work Location: Hybrid remote in London

Reference ID: CCA

Call Centre Agent (Turkish Speaking)
Perform CS Ltd

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