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Job description

Avaliable Job Today Position: Call Centre Agent

Job Type: Full-Time

Reports to: Call Centre Team Leader

Summary of Responsibilities

• Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
• Builds and maintains relationships with existing and new customers.
• Helps customers with all their enquiries;
• Clarifies platforms’ Terms and Conditions when it is needed.
• Logs tasks in accordance with company guidelines.
• Explains how to use platform games and services.
• Assists customers with on-going marketing campaigns.
• Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
• Escalates and follows up customer cases when needed.
• Identifies and reports improvement areas according to company procedures.
• Works closely with other departments to handle customer queries.
• Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
• Calling daily new registered customers to welcome them to the brand.
• Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

• Turkish speaker (verbal and written)
• Excellent communication skills
• Customer oriented
• Basic skills in Microsoft Tools (Excel, Word, Powerpoint)
• Self-Motivated
• Team player

What you will receive:

• Competitive package.
• Other perks TBC.

Job Types: Full-time, Permanent

Salary: From £22,000.00 per year

Benefits:

• Company pension
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Language:

• Turkish (required)

Work Location: Hybrid remote in London

Reference ID: CCA