Call Centre Agent Birkenhead, England
Job description
At Lemon Events, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly driven call centre representative to join our team, managing a large volume of inbound and outbound calls.
The ideal candidate will be a quick learner who can memorise scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases.
As the voice of our company, the call centre representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Responsibilities
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organisation’s service and product information.
- Processing forms, orders and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints and actions taken.
- Managing administration, communicating and coordinating with internal departments.
Requirements
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Compassionate and able to effectively communicate with different types of people
Job Type: Full-time
Salary: From £23,072.98 per year
Benefits:
- Employee discount
- Free or subsidised travel
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Application question(s):
- Do you know or will you in the future require visa sponsorship?
Work Location: One location
