Call Centre Agent Remote
Job description
Are you great with people and enjoy providing excellent customer service? If so, the I CALL Limited is the place for you. The role will involve resolving any customer debt queries over the phone.
Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.
Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.
The working hour pattern for this role is Monday to Friday 9am-5pm.
Key Responsibilities:
- You will be answering inbound calls from multiple clients.
- Working individually to meet personal productivity targets/goals
- Providing excellent customer service to clients and their employees
Key Musts:
- Happy to work in a fast-paced environment
- Excellent team player
- Fast learner
- Competent computer skills
- Excellent communication skills, both written and verbal
- Experience in customer service
In return, we will give you some great benefits:
- 25 days holiday, plus the bank holidays
- Your Birthday day off!
- Wellness days
- Healthcare Cash Plan
- Life assurance
- Pension matching up to 3%
- Income protection
- Employee assistance programme
While this role will be worked predominantly on a remote basis, you must work from home and must have a very quiet location.
So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.
Job Type: Full-time
Salary: From £35,500.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
