Call Centre Agent Enfield, England
Job description
Position: Call Centre Agent x1
Location: Enfield
Customer: NHS
Grade: RCS.O
Shift pattern: Monday-Friday. Day-time only
Contract Type: Permanent, Full-time. Closing Date: 19th May 2023
This role will NOT be working from home.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Act as the first point of contact for Hospital Logistics Customers
- To be the over the phone contact for DHL customers and to have a proactive approach to the coordination and communication of; customer information and enquiries.
- To manage the patient and hospital staff communications and ensure patient care is effective, understanding customer needs and representing DHL .difficulties
- Assessing and booking Transport for patients who require hospital transport following the NHS Trust guidelines.
- Translate, analyse and deliver customer needs through effective verbal communication.
- To be able to sign post an individual to alternative options if they fail patient transport.
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Previous experience dealing with patients.
- Excellent communications skills - Verbally and written.
- Maintains effective relationships, ensures performance is delivered and with Trust staff develops operational solutions.
- Works with clinical areas to improve patient experience.
- Focuses on customer needs and gains their commitment.
- Able to work in a clerical focused environment.
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
