Call Centre Agent Remote
Job description
Anker is the world’s #1 mobile charging brand* and a global leader in fast charging technologies for the home, car, and on the go. Anker is known for making the world’s best charging products for virtually all mobile devices. This includes fast charging accessories, solar and wireless charging, car charging, smart home plugs, and portable power stations
Now we are looking for a Call Center Representative to join our UK team. The successful candidate will be responsible for providing excellent customer service and handling incoming calls in a professional and courteous manner. The ideal candidate should have excellent communication skills, be able to multitask, and have a strong knowledge of customer service principles and practices. The successful candidate will also be expected to handle customer inquiries, troubleshoot problems, and provide accurate information about products and services.
Your tasks:
- Acceptance of customer calls on topics such as product consultation, technical problem solving & sales
- Forwarding relevant information to our Chinese branch
- Further development of customer service through the introduction of your own ideas
- Support of the Chinese team in terms of product development, customer consultation & service quality
Your profile:
- Excellent written and oral english skills, Chinese is an advantage
- Technical vocational training or experience is an advantage
- Proficient in the use of PC and software applications
- Experience in a call center or e-commerce is an advantage.
- Whether you are a beginner or a professional - both are welcome here.
Job Type: Full-time
Salary: £1,700.00-£2,400.00 per month
Benefits:
- Company events
- Employee discount
- Gym membership
- Work from home
Education:
- A-Level or equivalent (preferred)
Work Location: Remote
Expected start date: 25/10/2023
