Call Centre Agent Glasgow, Scotland
Job description
Job description
ACT Credit Management Ltd are based in Glasgow City Centre, and are recruiting 2 Customer Engagement Agents to join our growing team.
Basic wage £20,000 to start, with £200 per month bonus
37.5 hour per week - shifts are between the following hours:
· Monday to Friday : 8:00am – 8pm
· Saturday : 10:00am – 4pm
e.g. 8am - 4:30pm or 11:30am - 8pm
Scope of Role
Working within a busy fast paced environment, you will be responsible for handling inbound and outbound calls and dealing written communications, which must be approached in a polite and efficient way to achieve the best possible outcomes for all parties.
You are responsible for recovering and rehabilitating overdue debts which are owed to our clients, in a compliant and ethical manner.
Required Knowledge and Experience
Good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent.
Experience of working within a Collections or Credit Control role or call centre experience is desirable.
Knowledge of collections industry, including FCA, CSA, and TCF guidelines would be advantageous.
Core Competencies
· You must be IT literate with experience of using Word, Excel
· Highly developed communication skills and ability to deal with customers professionally, calmly, and tactfully
· To be able to recognise and deal with customers sensitive circumstances and ensure appropriate action is taken
· Ability to prioritise, be organised and efficient
· Flexible approach with the capability to adapt to change, new practices and cope under pressure
· Able to integrate within a team and able to work on your own initiative
Due to the nature of our business, we will require a clear criminal and financial background checks and provide and full and satisfactory references.
Benefits:
- Holidays increase with service
- Life assurance
- Employee Assistance Scheme
- Pension
- Discretionary bonuses
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.
Job Type: Permanent
Starting Salary: Up to £22,400.00 per year
Work remotely
- No
Job Types: Full-time, Permanent
Salary: Up to £22,400.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Sick pay
- Wellness programme
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- dealing with volume telephone calls (80+ calls per day): 2 years (required)
Work Location: In person
