Call Centre Advisor Birmingham, England
Job description
Call Centre Advisor
The Bear Grylls Adventure, National Exhibition Centre, Halles, Marston Green
Birmingham, B40 1PA
United Kingdom
Fancy escaping the ordinary at The Bear Grylls Adventure? We're currently looking for a Call Centre Advisor who has a “be the best you can be” attitude, a passion for customer service and a desire to drive sales!
Dare to step outside your comfort zone and apply today for the adventure of a lifetime!
What we are looking for
- Previous experience working in a call centre environment is desirable
- A strong communicator who can influence others and build strong working relationships and rapport with our guests and colleagues from across the business
- The ability to achieve great results and meet performance targets
- An organised individual with excellent time management skills and an ability to work under pressure
- A professional and safety conscious individual
Our Customer Service Coordinators are responsible for providing high standards of responses to our guests across contact channels including live web chats, telephone, and email. Working to key customer experience performance indicators our contact centre coordinators deliver outstanding levels of customer service, helping to create memorable experiences for our guests and ensuring their queries are responded to rapidly before they arrive at The Bear Grylls Adventure.
Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a solution.
This is a permanent role offering on average 20 hours per week. Due to the nature of our unique business flexibility is a must and will be required to work weekends and bank holidays.
What’s in it for you
Alongside inspiring and encouraging others to deliver phenomenal results, you’ll also receive:
- An hourly rate of £9.57 paid fortnightly
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- O2 discount
- Employee pricing up to 55% off cinema tickets
- FREE parking
- Five-minute walk from Birmingham International Train Station
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will contact you as soon as possible.
