Call Centre Advisor Sutton Valence, England
Job description
Call Centre Advisor
We have a £22,470 starting salary with the prospect to increase this to £28,890 within 15 months of working with Comparison Technology plus the opportunity to earn commission!
We are currently looking for passionate individuals to join our busy but fun call centre who possess amazing customer service skills and also have a natural flare for selling products and building engaging relationships with customers.
Here at Comparison Tech, we will give you all the training and support you will need to continually develop your skills, ensuring our bonus and salary growth schemes are always within reach.
What you will do:
· Take inbound calls from prospective and existing customers interested in joining or switching their TV, Telecoms, Broadband or Sky Mobile service.
· Follow all FCA selling regulations as set out by CT.
· Maintain a high level of call quality and compliance.
· Work towards reaching daily, weekly and monthly conversion targets.
· Accurately and efficiently enter customer information onto our inhouse computer systems.
· So that you are proficient in your role, you will spend the first three to four weeks being supported by our inhouse Onboarding Team, who will assist you whilst you are learning our products and operating our systems, as you become the voice of Comparison Tech. Once successfully completed you will then move on to your shift rota.
What we can offer:
Our aim at Comparison Tech is to offer an inclusive great place to work for all our colleagues. We are passionate about building diverse teams and celebrate individuality. We love seeing our people grow and develop their careers with us and in return reward talent with competitive salaries and great benefits including:
· Salary increases after 2 months of employment if targets are met, this is then reviewed every 3 months.
· Hybrid working model, with 2 days working in the office and 3 working from home.
· 25 days annual leave, increasing to 30 days after 5 years service.
· 37.5 hours weekly shifts. All shifts are on a rotation between the hours of 9am and 8pm, Monday to Sunday, currently working 1 in 4 weekends.
· Celebration day leave.
· Health Cash Plan.
· Private Medical insurance.
· Income protection cover.
· Fantastic incentives throughout the year.
Additional Information
As we work in a FCA environment successful candidates will be subject to vetting background checks, which include Right to Work, Disclosure and Barring Service Check (Basic Check) and Credit Check.
Job Types: Full-time, Permanent
Salary: £22,470 - £28,890 per year
Job Location: Sutton Valence, ME17 3JB
Job Types: Full-time, Permanent
Salary: £22,470.00-£28,890.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Licence/Certification:
- Driving Licence and be able to reliably commute to ME17 3JB? (required)
Work Location: Hybrid remote in Sutton Valence, ME17 3JB
Application deadline: 03/07/2023
Reference ID: VA151
Expected start date: 10/07/2023
