Call Centre Administrator (Installs) Dartford, England
Job description
Job description
K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. Our Installs department is expanding and we have an exciting opportunity for an Administrator to join the team in our new Dartford office.
Role
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
· Scheduling jobs with customers across multiple contracts.
· To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
· Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
· Answer customer queries and take ownership of any issues arising through to completion.
· Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
· All associated ad-hoc administrative duties.
Package
- Full time, permanent position
- 40 Hour working week
- Pension Salary Exchange
- Perkbox, wellness centre & free monthly points to spend
- Competitive package: 22-24k depending on experience
- 28 days annual leave including bank holidays, rising by one day with each full year of service (Max five additional)
- Potential of overtime
Essential Criteria
- Previous administrative experience, preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
K&T Heating Services is an equal opportunities employer who values everyone as an individual.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Dartford, DA2 6DT: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
- call centre administration: 1 year (preferred)
Work Location: One location
Reference ID: KTIP
