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Job description

The Upex Group seeking a motivated and detail-oriented Call Centre Administrator to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Location: Addlestone (Office-Based Role)

Salary: £22000.00

Responsibilities:

• Answer and manage inbound calls and emails from customers
• Respond promptly to customer inquiries
• Provide accurate information to customers regarding products and services
• Process orders, forms, and applications
• Follow up with customers to ensure their issues are resolved
• Maintain accurate customer records
• Assist in training new call centre staff
• Work closely with other departments to ensure customer satisfaction
• Handle customer complaints with professionalism and empathy
• Perform other administrative duties as required

Requirements:

• 1-2 years of experience in a call centre environment
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Proficient in Microsoft Office
• Experience with CRM software is an asset

We offer a competitive salary, benefits package, and opportunities for growth and advancement within the company.

If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Salary: Up to £22,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Work Location: One location