Call Centre Administrator Worcester, England
Job description
CALL CENTRE ADMINISTRATOR Job Description
SUMMARY OF THE ROLE
As a Call Centre Administrator, you’ll make sure every customer gets a great experience when they contact our busy store on Pump Street, Worcester.
It means listening to what our customers need & dealing with a variety of optical queries from booking appointments to triaging patients over the telephone / by email.
You’ll work to NHS guidelines (as well as our own high standards), in a polite & professional manner to make sure our customers feel in safe hands.
Good empathy & a keen eye for detail are vital to help you maintain an efficient appointment diary for our team of opticians.
We’ll help you to develop and expand your knowledge of appointment types, vision problems, eye-care & our products.
We are looking for happy, professional, enthusiastic people willing to learn but no previous optical experience is necessary.
The store is open seven days a week, and we aim to keep shift patterns fair for everyone so expect some weekend work.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: CALL CENTRE ADMINISTRATOR
