Company Description:

O'KEEFFECPA & Associates is a professional accounting practice founded in 2000 with offices in Richmond & Alexandria, Virginia. We are more than just number crunchers and tax preparers. Our office has trusted experience in many facets of cost planning and research, tax preparation and tax negotiations with tax authorities for individuals and small businesses. We can also assist you with tax resolution services. We are here to help your success.

Job Description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Review customer or client accounts, providing updates and information
• Collaborate with other call center professionals to improve customer service