Call Center Handler - New Appointments Basildon, East of England, England
Job description
We have a wonderful opportunity for an excellent, empathetic person to join our Call Centre Team her at Basildon supporting Patients in answering queries regarding their appointments, help cancel appointments if no longer required or rebook to more convenient date. This role is for a 12 month fixed term contract.
Your role is varied and can be very demanding as we receive high level of calls from patients and GP's making enquires about patients appointments and aim to ensure patients calls are responded to quickly and efficiently and with curtesy, empathy and understanding.
Your role as Call Center Handler requires a good understanding of the Trust Access Policy and the 18 week pathway,. The role will be full time Monday to Friday, 09:00 - 17:00 and does not accommodate working from home and the successful candidate will be required to work from the office full time.
You role will be to book transport and interpreters to ensure the patients appointment goes as planned.
You will investigate missing referral letters for all departments, make sure that any cancelled appointments are utilised for another patient from the waiting list.
You will support all specialties within the Trust using a number of IT systems to check appointments, referral letters and upload referrals onto patients records liaising with Clinicians, Service Managers and admin staff.
You have an opportunity to provide the best service to our public when they make contact with us.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Are you a willing, friendly and organised, then we want to hear from you?
Please see the attached JD for further details of this exciting role.
