Café Customer Assistant Romford, England
Job description
Please note applicants need to be 18 or over due to the centre being a licensed premises.
All applicants must be available evenings and weekends due to the nature of the business
MAIN DUTIES
Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.
- Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
- Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
- Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.
- To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
- Carry out cleaning duties as instructed.
- Ensure that all Bowling and Machine faults are reported correctly.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
- Receiving deliveries.
- Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
- Provide onward training and direction to other employees.
- Carry out stock takes as required.
RESPONSIBILITES
Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure that the Kitchen and its operation areas are kept clean at all times.
- Ensure that regular probe checks on food are being carried out
- Ensure that temperature checks on deliveries are being carried out.
- Ensure that regular temperature checks are being carried out on all freezers and fridges.
- Ensure that all fresh and frozen food stuffs are stored correctly.
- Ensure that all fresh stock is in code and date dotted as required.
- Ensure that all stock to rotated correctly.
- Ensure that all wastage is correctly recorded.
- Ensure that all food is prepared to the correct specification.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- To report any incidents to management straight away.
- Ensure all back office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues and management.
Experience:
- cafe/kitchen: 1 year (required)
Job Types: Full-time, Part-time
Part-time hours:16- 24 per week
Salary: £10.18-£10.50 per hour
Job Types: Full-time, Part-time
Part-time hours: 16-24 per week
Salary: £10.18-£10.50 per hour
Benefits:
- Employee discount
- Store discount
Schedule:
- Day shift
- Every weekend
- Night shift
- Weekend availability
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: cafe
