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Job description

JOB DESCRIPTION

Job Title: Café Assistant

Responsible to: Café Manager

Responsible for: Ordering, preparation and delivery of food to our customers.

Principal Duties

This is an exciting position, with a huge potential to improve our restaurant facility and the public perception. Working alongside the café team to improve the customer experience of visiting the Beaver Lodge Café, the successful candidate will be able to actively engage in customer service and prioritise customer satisfaction whilst delivering high quality food.

Duties

• Support the daily operations of the cafe and kiosk
• Following the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required.
• Taking food and beverage orders.
• Receiving and putting away of deliveries.
• Monitor stock, wastage and use-by dates.
• Uphold the highest standards of health and safety, cleanliness and professionalism.
• Use your own initiative to respond quickly to issues or challenges that may arise when you are on duty.
• Cleaning public and staff areas in the Woodland Café and Kiosks
• Any other duties as would be expected of a café assistant.
• Skills, Knowledge & Experience

The successful applicant will have the confidence to carry out tasks independently, whilst also having the ability to work productively and successfully with a team.

Essential

• A welcoming, friendly and polite manner.
• Good customer service skills.
• The ability to work as part of a team.
• Flexibility to cover for sickness and holidays.
• The ability to work under pressure

Desirable

• Food Hygiene Level 2 award
• Previous experience in a customer-facing environment, such as the hospitality or retail industries.
• Barista experience is preferred, but not essential, as training can be provided
• Other Considerations
• The post is advertised as a weekend, variable-hour contract. It will require occasional bank holiday and evening working, additional hours during school holidays may be available.
• No person shall be treated less favourably than another on the grounds of sex, sexual orientation, marital status, race, ethic or national origin, religion, colour, age or disability. As an equal opportunities employer, applicants for staff vacancies shall be short listed for interview and appointed purely on the grounds of their suitability for the post as laid out in the advertised job description.
• Wildwood operates a no smoking policy in the park and in its offices.
• Employment Package
• Core working hours are 0800 until 17.00 with an unpaid half an hour for lunch. This post is advertised as a varible-hour contract. The job will involve some evening and weekend working as part of your normal duties.
• The holiday allowance is pro-rated on the basis of a full-time entitlement of 30 days paid holiday during each holiday year (including any bank holiday entitlements), calculated on a pro rata basis depending on the number of hours worked.
• Appointments are subject to confirmation after a six-month probation period.
• Wildwood offers access to a stake holder pension, details of which will be supplied on confirmation in post.

Application is by C.V. and must contain the following information:

• Name, address, contact phone numbers or email address
• Personal Statement
• Employment history
• Educational history

You should include a statement of the relevant skills and experience that you believe you will bring to the job, paying careful attention to the requirements of the job outlined above.

You should give two referees to whom we can turn for a confidential reference, one of whom should be your current or most recent employer. References will only be taken up for those candidates chosen for interview or, with regard to current employer, on offer of contract.

Applications will not normally be acknowledged. If you would like yours to be acknowledged, please enclose a stamped, self-addressed postcard.

Interview & Selection Procedure

Interviews and selection tests will be held at Wildwood offices at Wealden Forest Park, Herne Common by arrangement.

Job Type: Zero hours contract

Salary: £5.28-£10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Day range:

• Holidays
• Weekends only

Physical setting:

• Fast casual restaurant

Shift:

• 8 hour shift

Ability to commute/relocate:

• Herne Bay: reliably commute or plan to relocate before starting work (required)

Experience:

• Catering: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Cafe assistant