Cabin Crew Operations Performance Manager Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
Are you ready to take your career to new heights?
We have an exciting opportunity within our Customer and Brand Directorate for a Cabin Crew Operations Performance Improvement Manager. This key role will be instrumental in shaping the future of our cabin crew operation at Heathrow, driving improved performance, efficiency, and cabin crew engagement.
Role Purpose: As the Cabin Crew Operations Performance Improvement Manager, you will lead strategic operational business change across our Heathrow cabin crew operation. Working collaboratively with key stakeholders, you will shape future operational processes, workplace environments, leveraging technology for greater efficiency. Your expertise will drive greater efficiency, exploiting technology to improve our operations. You will be the key link between IFCE and Centralised Operations Planning, Flight Operations, and Heathrow Operational Teams.
Core Traits We Seek: We are looking for an engaging and approachable leader who challenges the status quo and proactively mitigates barriers to cross-functional initiatives. Your commitment to safety, continuous improvement and regulatory compliance is unwavering. You a visionary leader and are known for your innovative problem-solving abilities.
Behaviours and Attitude: As a role model for all BA brand behaviours and ways of working, you exude a can-do attitude and are flexible and agile when plans change. You are a true ambassador for BA and your team, actively promoting our commitment to safety and security.
Skills / Capabilities: Strong communication and influencing skills at a senior level will be essential in this role. You are a natural collaborator with a drive to deliver positive change. You will be an analytical thinker, who will use data to spot trends to make data lead decisions.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator, brave and bold, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Private Medical cover, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
