Business Transformation Manager

Business Transformation Manager

Location: London Speechmark + (Hybrid Working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week (Part time considered)

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

The main purpose of this Business Transformation Manager role is to own the successful integration into, and exploitation of, new and existing Always On Marketing capability by the AoM team and the wider business. Ensure that the new capability roadmap reflects key AoM needs, that all new capability is properly integrated into our BAU processes, and all teams kept informed of changes to capability.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do:

Be a key stakeholder in acceptance of that new capability once delivered – ensuring that it meets the originally scoped requirements.
Design/update business processes and RACIs to ensure that new capability is integrated into existing BAU ways of working successfully or transform where required.
Manage partner teams in delivering knowledge transfer for new capability – embedding new ways of working/processes and ensuring business teams are trained appropriately.
Evangelise for new and existing capability with all key stakeholders in the business – drive our commercial and marketing teams to exploit the capability available.

Who you are

Experience of designing successful business processes across multiple teams and stakeholders, sometimes with conflicting needs and viewpoints.
Good understanding of general CRM processes – campaign planning, design and delivery.
Strong stakeholder management skills – work closely with cabability, IT, partner teams and wider business stakeholders to understand requirements and communicate change.
A confident & articulate communicator with the ability to communicate complex challenges and solutions in simple terms.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

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