Business Support Officer Remote
Job description
Details
Reference number
Salary
Job grade
Contract type
Fixed Term
Loan
Length of employment
Type of role
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
This role will provide you with an interesting and supported introduction to Project Management and Business Management. As a Business Support Officer, you will be responsible for a diverse range of activities to support the delivery of the COVID Genomics Programme objectives.
You will help to support the smooth running of the PMO by assisting the operation of project management processes, and the co-ordination of business management actions and activities on behalf of the PMO team.
You will be expected to support the Senior Business Operations Manager with activities such as communication across the business, maintenance of central project records and production of regular management reports.
Job description
Specific duties of the role may vary depending on the site and teams/functions.
- Leadership & Delivery – Lead on business change activity and work with the project to support delivery of the Business Case benefits and outcomes. Champion the use of best practice and provide expert advice for team members and project community.
- Business Case – Support the Senior Business Operations Manager in preparing and updating the change management elements of the Business Case.
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Change Products – Provide input into creation of required Business Change products. Supports the engagement of relevant business/end users during this process.
Planning – Support the Project Manager in preparing and updating the plan. - Business Readiness – Support the Senior Business Operations Manager and business / end users in identifying, qualifying, and updating business readiness criteria before implementation.
- Benefits Management – Support the Benefits Manager, Project Manager and stakeholders to identify and leverage benefits. Considers Benefits Management in all Business Change activities.
- Change Communication – Support Stakeholder Manager and Business Operations Managers to create and maintain communications plan in relation to Business Change Management.
- Monitoring and reporting – Support in maintaining project controls and in producing project reports.
- Stakeholder Management – Identify stakeholders, ensures their inclusion in stakeholder engagement plan. Point of contact for nominated stakeholders.
Person specification
Qualifications
Educated to degree level or equivalent relevant experience at a similar level.
Project Management Qualification (e.g. Prince2 Practitioner)
Knowledge and experience
Experience as defined by type/level (not length)
Communicates effectively with project stakeholders and partners
Experience of maintaining good stakeholder relations and of working with others to achieve common goals
Experience of working in a changing environment
Working knowledge of the NHS and local and national government structures
Working knowledge of basic project management tools and techniques
Experience of managing projects
Knowledge and understanding of public health issues or previous experience in a similar role
Skills and capabilities
Ability to manage own workload, working within a multi-disciplinary team
Ability to negotiate, influence and engage with staff and stakeholders at all levels
Ability to lead as a specialist in area of expertise and provide guidance
Ability to assess user/customer/stakeholder needs and translate these into a product or service that meets those requirements
Ability to prioritise work and to deliver within set timescales
Well-developed written and oral communication skills
Working knowledge of Microsoft Office with intermediate keyboard skills
Able to line manager staff and to motivate them to deliver agreed objectives
Other Requirements
Able to travel throughout the region and country as required
Ability to supervise support staff
Equality and diversity
An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 750 words.
Please be aware the box provided for this statement may allow more than the word limit requested so please do check your word count.
This should outline how you consider your skills, experience and achievements, provide evidence of your suitability for the role, with particular reference to the essential criteria outlined in the Person specification.
Applicants are strongly advised to use the criteria in the person specification as sub-headings in their application to make it clear how they meet each of the selection criteria.
You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history (this will be used in sifting process and will be scored).
Unfortunately, late applications will not be considered.
STAGE 1 - APPLICATION & SIFT:
You will be required to complete an application form. This will be assessed in line with the advertised criteria.
If you are successful at this stage, you will progress to an interview.
STAGE 2 – INTERVIEW
All applicants that progress to interview will be assessed on behaviours through Success Profiles and experience.
The Behaviours tested during the interview stage will be:
- Leadership
- Working Together
- Changing and Improving
- Delivering at pace
The Strengths used during the interview stage will be:
- Problem solver
- Motivator
- Networker
- Team player
- Disciplined
- Focussed
These will not be scored.
Location
UKHSA offers hybrid working for its employees – This role will be based at one of our UKHSA offices/locations (Leeds, Manchester, Totnes, London, Horsham, Cardiff, Bristol, Nottingham, Harlow, Liverpool, Fareham, Gloucester, Newcastle and Birmingham) with opportunities for an element of working from home.
You will be asked to express a location preference during the application process.
The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy.
Some occasional business travel will be required to Colindale (61 Colindale Avenue, London NW9 5EQ). Business travel between base location and any other UKHSA offices/locations will be covered under the UKHSA Travel and Expenses policy.
The core working hours for this role are 09:00am to 5:00pm. There will be some flexibility to these hours.
Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.
Eligibility
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
If you are external to the Civil Service, you will take up the post on a Fixed Term appointment, if you are an existing Civil Servant, based outside of UKHSA, you will take up the post as a loan and if you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per UKHSA’S Pay and Grading policy. If you are an existing Civil Servant, (in UKHSA or elsewhere) you must have prior agreement from your Line Manager before applying for this post.
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice.
To find out more about how we champion diversity and inclusion in the workplace, visit: UKHSA website.
For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest. The Civil Service pay structure and progression is different from NHS Agenda for Change (AfC), most local authority pay grades and other systems that have annual pay increments. For further details, please refer to the Information Sheet- Starting Salaries & Benefits attachment.
Appointment
This is a Fixed Term Appointment with a scheduled end date of 31 March 2024 irrespective of the post holder’s start date. There is a possibility of an extension.
Further information
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected].
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
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