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The Country Residential sales division are looking to recruit a Business Support Coordinator to assist with sales administration in the Guildford office. You will report into the Office Head, Tim Harriss with day-to-day input from the Operations Coordinator.

Responsibilities:

Customer Experience

• Greet customers in a polite and welcoming manner as the initial point of contact upon entering the office.
• Assist customers and offer refreshments
• Promptly answer incoming telephone calls
• Take accurate messages and assist with enquiries wherever possible
• Provide keys to contractors
• Maintain a tidy office and reception area
• Prepare the boardroom for meetings when required
• Refer clients to a wide range of KF services including Commercial and the Global network

Sales administration

Work with Operations teams to provide a high level of support within agreed timeframes to Office Head and office team, to include:

Property listings:

• Create new property activity records
• Order land registry title checks
• Register new instructions
• Create template letters and forms
• Organise and book in viewings liaising with clients

Best Practice:

• Follow & adhere to all internal and external compliance & best practise measures and procedures
• Maintain the office brochure drawer and cupboards
• Manage CDD process for clients and counterparties
• Liaise with clients to obtain necessary documents prior
  to marketing
• Ensure correct naming conventions are used on all property files
• G:drive organisation and maintenance
• Ensure office compliance and drive audit pass rate improvements

General:

• Demonstrate competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc)
• To be main office contact on a Saturday working from 9:00 – 14:00, working alongside one other member of staff
• Dealing with all enquiries from the general public

Information Security

• Display knowledge of ISO regulations and implement in office working alongside your Operations Coordinator
• Ensure clear desk & clear screen policies are followed
• Follow storage & archive protocols
• Ensure confidential files are treated correctly
• Display knowledge of GDPR regulations

Particular Aptitudes/Skills Required

• Prior experience in a business support, administration or front of house role preferred but not required
• Flexibility, adaptability and a co-operative attitude
• Excellent standard of English grammar and spelling
• Calm under pressure
• Diligent and efficient
• Attention to detail
• Self-motivated
• Team player

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