Business Support Coordinator Newcastle upon Tyne, England
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all. We value diversity and inclusion and prioritise equality in everything we do.
Our people are encouraged to bring their whole selves to work within a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making, in a safe and supportive environment. Applicants are welcomed from a diverse range of backgrounds to join our organisation as this enables us to be representative of the communities that we serve.
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
Job description
We are looking for a proactive and forward-thinking individual to support our Chief Valuer Group (CVG), it is one of the largest business units at the VOA which means there are an abundance of opportunities for learning, development and promotion.
The role is fast paced and multi-faceted giving you exposure to a wide variety of work, stakeholders and projects. You’ll have the autonomy to manage your time, workload and make decisions as well as driving improvement. Your ideas and recommendations for more efficient and effective ways of working will be encouraged enabling you to make a real impact to the team and the business.
You will be part of the CVG Business Operations team providing business administration support to a variety of teams across Chief Valuer Group.
Key areas of responsibility:
- Processing and managing procurement activity, including purchasing equipment using our internal MyBuy system.
- Leading on assurance work to ensure all staff and Line Managers in particular, are adhering to key policies and guidelines.
- Reviewing and preparing Management Information and Performance data.
- Responding to queries and requests sent to the team’s central mailbox.
- Drafting and issuing written instructions and communications to colleagues across CVG.
Person specification
The role requires someone who is self-motivated, can communicate well with a range of people, pay attention to detail and have a high level of organisational skills.
Essential Requirements
- Ability to work in a busy team environment and have the flexibility to switch, at short notice, between various tasks.
- Ability to build and maintain effective working relationships with stakeholders at all levels.
- Ability to communicate effectively both orally and in writing.
- Sound analytical skills and good judgement to inform decisions or when providing opinions or advice to others.
- Experience using Microsoft Excel.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
- Working Together
- Delivering at Pace
Benefits
The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.
The VOA also operates Hybrid Working – your role will be a combination of office and home working.
We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service.
- Pay – In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 26% of their salary. Please click on this link for further information Civil Service Pension
- Family friendly policies – Our maternity, adoption or shared parental leave encompasses 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid at your discretion. We also offer paternity leave of 4 weeks at full pay.
- Personal support – We offer extensive special leave to help balance your life and work commitments, a variety of non-financial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and physical wellbeing services.
- Coaching and development – We are committed to continuous professional and personal development. You will be supported by colleagues with a wealth of knowledge and experience to continually grow in your role.
- Essential Equipment - VOA will support everyone to get additional essential kit and equipment, to make sure they have a suitable and safe home working environment.
Download the Employee Value Proposition for full details of the benefits of being a VOA employee at: https://www.gov.uk/government/organisations/valuation-office-agency/about/recruitment
Things you need to know
Selection process details
If you can meet our person requirements above we are keen to hear from you.
To apply for this post, you must complete an online application with the following:
A CV setting out your Job History/Full Qualifications/Previous skills and experiences.
A Personal Statement (maximum 500 words), please outline your suitability for the role. Please pay particular attention to the ‘Essential Criteria’ and ‘Person Specification’ outlined in the advert when providing your answer.
Sift - 15th June 2023
We will assess you on CV and Personal Statement.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Interview - 4th and 5th July
Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview.
We will assess you on the Behaviours listed in the job description and Strengths.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
Behaviours
The distinguishing Behaviours (the required skills, knowledge and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did what your thought process was and so on.
Further Information
Please note the official Internal Job Title for this role is Unit Service Delivery Officer.
As part of the application process you will be asked to tell us which of the locations available, you can work in. You will be able to specify up to 3 options. We will create separate merit lists for each location and make job offers from those lists. If successful you will be placed onto the list for your chosen locations. If you accept a role in one of the locations, you will automatically be removed from any other merit list.
Any move to VOA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
VOA employees only: If you are currently in receipt of DTA as a result of a VOA office closure/restructure and it is agreed for you to take up this role in your current location, you may continue to receive DTA for the remainder of the period you can claim for. Please check with the Vacancy Holder on preferred locations for this role before you apply.
The VOA is an office-based organisation, however as all of our roles have aspects which can be completed from home, all colleagues have the ability to work a hybrid working pattern. The amount that colleagues work from home or office is defined by several factors including the nature of the work they carry out, the needs of their stakeholders, their development needs and personal circumstances such as caring responsibilities. To learn more about the hybrid working arrangements that could be available in this role, please contact the vacancy holder.
Pre-employment Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
Terms & Conditions
Voluntary terms apply.
Please note that the VOA has updated its terms and conditions of employment as part of Civil Service Reform. For more information on how this will affect you, please see attached FAQ document.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Starting Work
The successful candidate will normally take up duty within one month from notification of successful completion of pre-employment checks.
Applying
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email [email protected]
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Concerns/Complaints
The Valuation Office Agency’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting the Central Recruitment Team at the following address [email protected]
If you are not content with the outcome of your complaint you have the right to complain to the Civil Service Commissioners.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
