Business Support Assistant Colchester, England
Job description
Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.
With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Our core values are:
- We work as a team
- We are professional
- We are proud of what we do
- We are progressive and forward-thinking
- We are fully committed to achieving the best for our customers and clients
- We are passionate and enthusiastic
To help us to provide the very best service, we are looking for a Business Support Assistant to join our Business Support department.
Role Purpose
The purpose is to provide day to day support to the Business Support Manager and Sales and Marketing department ensuring client brokers are assisted in day to day issues with the Call Assist policy portal, policy submission files are processed in a timely manner and cover validations are performed with scheme providers.
Key Tasks
- Provide support to client brokers concerning polices recorded in the Call Assist policy portal by telephone and email
- Perform cover validations via telephone calls and MS Excel reports with client scheme providers
- Perform policy data submission uploads via Call Assist bespoke software and resolving resulting queries with client data providers and IT as necessary
- Provide ad hoc support to the Sales area in Sales & Marketing as and when required
All applicants must be able to demonstrate the following attributes:
- Ability to plan, organise and innovate.
- Confident user of MS Excel.
- Attention to detail.
- Be articulate and able to communicate with confidence and credibility at all levels.
- Ability to work within a team to high standards and within tight timelines.
Hours
The working hours of the position are Monday to Friday 09:00 to 17:30 from our St Peters Court offices.
Salary
The salary is dependent on age:
- 16 to 20 - £6.83 p/h
- 21 to 22 - £9.18 p/h
- 23+ - £9.50 p/h
Applications:
We are passionate about our service and strive for perfection in every one of the 600,000 calls we take each year. We are proud to be an Investors in People accredited company and we offer various development and promotion opportunities for our talent. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include you qualification grades within your application.
If you require further information regarding the position, please call Chelsea on 01206785850.
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
All job applications will be held on our records for a period of 3 months in the strictest of confidence and not shared with any other business or organisation.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Job Types: Full-time, Permanent
Salary: £6.83-£9.50 per hour
Schedule:
- Monday to Friday
Work Location: One location
