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Location: Palestra / Working from Home
Band: 2

Salary - £34000

The Closing Date for Application - Monday 13th March 2023 at 23:59 hrs

About the role

The Business Strategy team supports TfL in setting and maintaining a coherent strategic direction for the organisation. The role holder will provide the Business Strategy team with flexible support in all areas of its remit, which includes:

• Setting the long-term corporate strategy, including ‘think pieces’ about possible future scenarios and options that ultimately shape the direction of TfL’s activities and investments
• Coordinating longer-term plans for investment in our assets – track, trains, buses, bridges, and so on
• Developing the corporate scorecard indicators and targets with director and business information stakeholders
• Responsible for TfL’s involvement with international benchmarking and learning best practice through the Community of Metros (CoMET) and other benchmarking groups
• One-off strategic consultancy style projects (past examples include Brexit planning, Covid-19 recovery)

We are a small, high performing team that works flexibly together to complete tasks speedily and to a high standard. The role holder will be capable of supporting projects and work of a defined scope and scale. We often work to tight deadlines and in an ambiguous environment, balancing a high-level view with attention to detail. Our ways of working include facilitating workshops, collaborating in small groups, using spreadsheets, and creating concise and striking PowerPoint slides and reports. We work with senior, demanding stakeholders, and our work can have a real impact.

NB: If you have any questions about this role, please contact Judith Cohen or Winsome Hull.

Key Responsibilities

• Define problems and assess options, and create reports and presentations to facilitate effective strategy discussions at board/de committee level
• Manage ongoing benchmarking activities and day-to-day requests, and co-ordinating longer-term projects. Use and promote benchmarking information across the organisation to support continuous improvement and progressive change
• Support and assist long term investment programme prioritisation.
• Support the definition and development of TfL’s scorecard, taking responsibility for some elements
• Plan, facilitate and write up workshops to assist projects, strategy and scorecard development or benchmarking, ensuring required outputs are met
• Develop and maintain relationships with a network of people across TfL

Key Stakeholders

• Work closely with the other Business Strategy teams, the Operations and Capital teams, and the rest of the Strategy & Innovation directorate
• Liaise with business information teams across TfL to obtain and use data to inform strategy, scorecard and business case development
• Work with teams across London Underground to obtain and disseminate information for our international benchmarking activities
• People or teams who commission Business Strategy to do a piece of work.

Skills, Knowledge & Experience

Skills – Able to:

• Think systematically and creatively to link specific pieces of work to the wider strategic direction, and keep the big picture in mind, even when working on the detail (Essential)
• Deliver high quality data collection, investigation, interpretation and presentation (Essential)
• Communicate clearly and concisely in writing and verbally, with attention to detail, using PowerPoint and Word to produce high quality materials and convincing arguments tailored to the audience (Essential)
• Plan, prioritise and get tasks done rapidly, adapting depth of investigation or detail of outputs according to the topic, scope, and needs of the project/assignment (Essential)
• Flex to changing circumstances to deliver high quality outputs at short notice, helping out the team on urgent deadlines, putting the team’s priorities first (Essential)
• Think of an issue from multiple different angles and perspectives, and identify useful links between related issues (Essential)

Knowledge

• Investigative techniques which could include financial modelling; cultural/ qualitative insight; task breakdowns; accountability mapping (RACI); root cause/fishbone analysis (Essential to know some but not all)
• Some strategy techniques such as scorecards, benchmarking, strategy mapping, strategic fact-finding, problem solving or continuous improvement methodologies (Desirable)

• Awareness of TfL's strategic context and operations, or the major similarities that can be applied from equivalent organisations (Desirable)

Experience

• Owning and delivering a task or assignment, planning and managing own time and work, taking ownership and managing issues where possible whilst seeking guidance and escalating appropriately (Essential)
• Evaluating and interpreting different information sources (financial and non-financial, qualitative and quantitative) to a high standard (Essential)
• Planning and supporting meetings and workshops (Essential)
• Developing evidence to support a business case, strategy, plan, or case for change (Desirable)
• Taking the initiative – noticing an opportunity or risk and proposing a solution (Desirable)

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

We are happy to consider flexible working requests.

Application Process

Please apply using a two page CV and a one page covering letter. Word format preferred and do not include any photographs or images.

Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your submission reflects the requirements of the role you are applying for. Short listing may be carried out on the basis of your answers to job-specific questions and other information that you submit.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme Free travel for you on the TfL network

• A 75% discount on National Rail Season Ticket and interest free loan

• 30 days annual leave plus public and bank holidays

• Private healthcare discounted scheme (optional)

• Tax-efficient cycle-to-work programme

• Retail, health, leisure and travel offers

• Discounted Eurostar travel