
Business Sales Advisor Glasgow, Scotland
Job description
Business Sales Advisor
- To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.
- Achieve all quality measures as defined by the business
- Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.
- Identify, quickly and accurately, when the customer has a particular issue that will require support from another part of BT, and to transfer that customer in line with defined policy.
- Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.
- Primarily the role will be to outbound contact BT's inlife customer base and to retain rew-sign and cross sell/upsell across BT SMEs volume portfolio of Lines, Broadband, Mobile and Cloudphone. this will include portfolio selling between BT and EE brands
- Ownership of your own performance and development in order to meet targets and continually improve
- Have great questioning techniques in order to understand the full extent of every customer’s business needs and the opportunities these present for BT and the customer.
- Excellent delivery of a level of customer service Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims
- Proven track record within a sales environment – min of 6 months with past 2 years face to face or telephone.
- Experienced in using a PC, including word, excel, Microsoft outlook
- Competitive salary of £23,500 plus upto an on target bonus of £7,050.
- 22 days’ annual leave (not including bank holidays)
- Discounted employee broadband
- Pension scheme programme
- World-class training and development opportunities
- Share option and pension scheme programmes
- Flexible benefits to fit around you
