business relationship manager Edinburgh, Scotland
Job description
Grade and Salary: Grade 7 £35,308.00 - £43,155.00
FTE and working pattern: 1.0 FTE, 35 hours weekly open-ended opportunity
Organisation Name: GA Team
About our School/Directorate and Team :
Since 2017, Heriot-Watt University has been a major provider of Graduate Apprenticeships (GAs) in Scotland. Originally across three programmes (IT Management for Business, IT Software Development and Engineering, Design and Manufacture), the portfolio has now grown to include Business Management, Business Management for Financial Services, Data Science, Civil Engineering, Construction and Built Environment and Instrumentation, Measurement and Control.
Graduate Apprenticeships are led on behalf of the University by the Director of Graduate Apprenticeships (Academic) and the Head of Talent Partnerships (B2B) - who report to the Deputy Principal (Business and Enterprise). The coverage of GAs across the University now involves four of the five Schools: Engineering and Physical Sciences (EPS), Mathematical and Computer Sciences (MACS), Social Sciences (SoSS) and Energy Geoscience Infrastructure and Society (EGIS). The GA team now supports our business partners will all their talent needs to create a workforce of the future and requires a dynamic Relationship Manager to support these activities.
The team requires a Relationship Manager to focus on delivery of target places on all Graduate Apprenticeships.
Purpose of Role
The Business Relationship Manager (BRM) is required to drive the engagement and retention of employers on Heriot-Watt talent programmes. This role will focus on recruiting to GA programmes, however, will have a wider remit in engaging with employers on all skills of the future as the primary contact for employer partners in terms of facilitating on-going positive relationships.
BRMs ensure, through a consultative approach with their employer partners that Graduate Apprenticeships are set up to succeed in a supportive environment. Through the relationship, the BRM will also identify other partnership opportunities for the wider University, including (but not restricted to) Graduate Futures, Edinburgh Business School, Heriot-Watt Online and Research and Innovation.
Through a robust recruitment process, the BRM will ensure that employers can provide a suitable environment for Graduate Apprentices and work-based learning. The BRM will build employer relationships - focusing on developing repeat business with multiple learners joining each year - and will also be a key contact for professional bodies as a source of industry intelligence and a conduit to new prospects.
Summary of Key Duties and Responsibilities:
- Responsible for delivering recruitment of a target number of Graduate Apprenticeships from key Scottish employer partners
- Responsible for the co-ordination and support of GA activities for both apprentices and their employers. Working with the Head of Talent Partnerships (B2B) and the Programme leads to deliver a high-quality service
- Build partnerships with employers on strategic talent needs, including upskilling and bespoke solutions
- Use CRM (Salesforce) to record all interactions with prospects and existing accounts - ensuring that engagement and recruitment targets are continually monitored against progress
- Work with the GA Programme Directors on Recruitment and Engagement (including record keeping of apprentice and their employers), and Project team within GA office. This includes the monitoring of the recruitment process (including co-ordinating and re-directing enquiries from employers and potential apprentices) throughout the year and ensuring that responses to enquiries are prompt
- Jointly responsible (with the other BRMs and the GA Senior Administrator) for updating a working database of all apprentices, their employers and work-based Mentors - which is linked to internal processes for enrolment and delivery
- Contribute to the production of GA documents including marketing materials, handbooks etc. in collaboration with the Director or Apprenticeships (Academic) and the Senior Administrator
- Attend various GA committees and meetings relevant to the role
- Represent the GA team on University level committees responsible for marketing and projecting the University's key messages and strategy
- Assist and lead with the promotion, marketing and engagement activities for all GLA activities. This includes ensuring that GA opportunities are advertised on the university website and through social media
- Liaise with other University business units to support GA outreach and information provision for Schools and Colleges
Education, Qualifications & Experience:
These are the criteria on which the short-listing and recruitment selection will be made
Essential
- Educated to degree level
- An entrepreneurial mind-set, with agility and ability to identify and respond to new innovation opportunities.
- Track record in managing external corporate relationships and establishing new innovation initiatives within a large organisation.
- Collaborative and proactive.
- Ability to support and work in successful teams across a range of industries.
- Excellent interpersonal, influencing and presentation skills, able to understand and communicate complex issues effectively
- Demonstrable excellent customer service
- Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
- Experience of working closely with stakeholders across all levels of the organisation
- Ability to research, analyse and present complex information effectively with good attention to detail
- High level planning and organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment
- Demonstrable professional and proactive approach
- Ability to work effectively both independently and as part of a team
- Competent in the use of relevant IT packages (MS Office)
Desirable
- Professional Qualification or membership of Professional body (where applicable)
- Experience of working in Higher or Further Education
Special Factors (relevant to specific role)
- There may be occasional need to work outside of normal office hours or at weekends
- Requirement to travel nationally (within Scotland)
This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve, including objectives to help your career development.
How to Apply
Applications can be submitted up to midnight (UK time) on Sunday 23rd July, 2023
Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV
For informal discussions about the position or the department. please contact Jen Henderson - Head of Talent Partnership (B2B) : via [email protected]
At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.
Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .
We welcome and will consider flexible working patterns e.g. part-time working and job share options.
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
