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Salary – £36,000 - £40,000 - with offers made based on individual’s knowledge, skills, experience and performance at interview
Location – Southwark, London SE1 with hybrid working
Contract Type – TfL

Why work for us?

Transport is at the heart of the greatest economic, social, and environmental challenges the world faces. And London is one of the world’s greatest cities. The work of Transport for London’s Investment Delivery Planning (IDP) directorate touches every corner of the business - it identifies great things to do and makes these things even better.

IDP is a pan-TfL directorate with over 250 staff. We are key to realising the Mayor’s Transport Strategy, delivering the benefits and outcomes of TfL’s Capital Investment Programme for Londoners.

Overview of role

We have an exciting opportunity to join IDP as a Business Officer (IDP Internal Engagement), in our Business Management Team, primarily supporting our Engagement Manager across several key work streams including internal communications and engagement, and key business change initiatives.

We create innovative communications to drive increased employee engagement pan-directorate and embed a collaborative culture with our people, bringing to life TfL's Visions and Values. This role requires excellent oral and written communications skills, particularly written communications. The ability to understand complex information and communicate it clearly and concisely is essential.

We work as a matrix team so there may be times where you will be expected to support your wider Business Management Team colleagues.

This is a great opportunity to make positive changes in a far-reaching and varied role to help make IDP a great place to work.

Join us, and you’ll rapidly broaden and deepen your skills, knowledge, and experience, working with collaborative and supportive colleagues in a directorate that’s passionate about its people. You’ll be able to unlock your full potential through our array of people initiatives and career progression frameworks.

Key Accountabilities

Your duties will include, but not be limited to:

• Supporting the Engagement Manager in implementing a directorate-wide Communications and Engagement Plan to increase colleague engagement through appropriate communication channels
• Supporting the preparation and organisation of staff engagement activity including all staff events, workshops, weekly updates, Yammer posts, briefings and presentations – sourcing, generating and writing content for each
• Supporting the Engagement Manager to drive continuous improvement via IDP’s employee survey action plan
• Working with colleagues and internal stakeholders to identify news, success stories and other content for use across IDP’s internal channels
• Working closely with key stakeholders across the directorate to facilitate the planning, coordination and implementation of key engagement activities
• Ensuring the ongoing maintenance and management of IDP’s intranet and digital channels including SharePoint and Yammer
• Monitor feedback and review metrics to measure the impact of communications activities
• We work as a matrix team so there may be times where you will be expected to undertake the following activities. You will be given support to upskill in these areas if required:
  • The co-ordination and implementation of directorate-wide initiatives (e.g., our People Plan) and general admin support
  • Work with Heads of Department to support any bespoke work that contributes towards directorate objectives

Skills, Knowledge & Experience

Skills

• Highly driven and proactive individual with strong organisational skills and the ability to manage numerous tasks concurrently to meet deadlines (Essential)
• Excellent written, oral, and communication skills, incl. writing for SharePoint, Yammer and presentations (Essential)
• Strong problem-solving and analytical skills. Astute and able to spot linkages and dependencies to develop fresh ideas (Essential)
• Ability to use own initiative and to work in collaboration with others (Essential)
• Strong interpersonal skills, able to build strong collaborative working relationships with different audiences (Essential)
• Excellent attention to detail – Advanced (Essential)
• Working knowledge of SharePoint and other digital channels (Essential)
• Information management and reporting – Intermediate (Desirable)

Knowledge

• Excellent working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint) (Essential)
• Good understanding of wider strategic goals/objectives and what is needed to ensure effective and smooth delivery (Highly desirable)
• Understanding of the diversity of audiences and the different tools (SharePoint, Yammer) needed to reach them (Desirable)

Experience

• Experience in a communications/change/engagement environment or a variety of different roles relevant to the demand of this role (Essential)
• Experience of working within a large and complex organisation with a high customer service ethos (Essential)
• Experience of working with and balancing the needs of a number of key stakeholder groups (Highly desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is 30 April 2023 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel