Business Management Officer Liverpool, England
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About the job
Benefits
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About the job
Job summary
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
At HMRC we are already one of the most digital organisations in the UK. We have one of the largest data sources and we're creating a world-class IT function.
With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge. Operating on a stage this big would faze many, and it is not for everyone. But, for those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.
Here in HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.
Following the reorganisation of CDIO into a Customer Centric mode of operation, CIO Customer Compliance Group (CCG) & Solicitors Office and Legal Services (SOLS) now contains all CDIO staff who look after CCG & SOLS in both IT planning and delivery work. The team contains groups of Business Relationship Managers, IT Delivery Leads and Service Delivery Leads who all work on CCG specific ideas, small changes and major projects. We service our customers in terms of planning and delivering IT change as well as supporting the CCG IT systems to ensure CCG has focus on their core functions of ensuring that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats.
The successful candidate will have an exciting opportunity to be responsible for and contribute to the delivery of ideas and projects within the CIO and will be encouraged to develop their skills in a wide range of areas.
Job description
The successful candidate will have an exciting opportunity to be part of a customer centric team of approx. 30 that manages and delivers the IT needs for the following CCG directorates:
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WMBC (Wealthy & Mid-sized Business Compliance),
- ISBC (Individuals & Small Business Compliance),
- Large Business
- CCG Finance & Planning
You will directly be part of a small team of 5 people, working to the Business Operations Lead (G7) to support with delivery reporting, operational delivery tasks, resource and demand management as well ensuring governance and implementing best working practices across the team, which all contributes to accurate and timely management information to enable progress and decision making. You will be largely using Excel and a Programme & Project Management tool called ‘Clarity’ and will need to be able to work at pace, with enthusiasm and confidence.
Duties will include:
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Supporting Business Service Leads with any necessary data gathering on customer IT services
- Responsibility for accurate team resource allocation using Excel and Clarity, as well as reporting financial records
- Creating management reports and completing cleansing activities
- Supporting the G6 lead with any business management activities such as arranging team meetings, continuous improvement activities, maintaining team records etc
- Understand any new governance processes, impact on the team and sharing knowledge/training to upskill the team
- Being the Learning Coordinator for team which includes sharing and arranging training needs and ensuring mandatory training is up-to-date.
- Maintaining knowledge of the pipeline of work, liaising with wider colleagues to line up necessary resources and identifying and escalating any demand/resource pressures
- Supporting Business Relationship Managers with customer account records
The successful applicant will need excellent organisational and communication skills and the ability to interact with people at all levels within the organisation.
Person specification
Essential Criteria
Good aptitude in using O365 Teams, SharePoint, Excel, PowerPoint & Word.
Excellent organisational skills and ability to work at pace and under pressure
Excellent communications skills and ability to interact with people at all levels, including senior leaders
Desirable Criteria
(Demonstrable experience in one or more of the following is highly desirable)
Experience in using CDIO PPM Tool ‘Clarity’.
Experience of working in a change management environment, ideally IT change
Knowledge of IT change governance processes and HMRC change framework
Knowledge/experience of Customer Compliance Group
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
As part of the application process you will be asked to complete a CV (last 3-5 years only, accounting for any gaps). Further details around what this will entail are listed on the application form.
A sift of your CV and Behaviour Statements will be conducted against the essential criteria.
Should we receive a high number of applications we will only sift against the lead behaviour, Communicating & Influencing.
Your CV should detail evidence of the essential criteria, your job history, qualifications and skills and experience.
If you successfully complete this stage, you may be invited to interview, and those candidates will be assessed against the behaviours as well as your strengths.
If you are invited to Interview, you will be asked to confirm that you are able to attend one of the office locations listed in this advert a minimum of twice a week (subject to the needs of the business, this could be subject to change). This vacancy is only available within those offered locations, no alternative locations will be considered.
Sift and interview dates to be confirmed.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: [email protected] - Use subject line to insert appropriate wording e.g. Please re-open my application - 266392 & vacancy closing date 22/02/2023.
Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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