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Business Intelligence Analyst
Salary: From £33,000 per annum (negotiable depending on experience)
Contract: Permanent
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
The purpose of this role is to support the Business operations team to gather, analyse and present data to effectively monitor and review the product portfolio, to enable presentation to the Digital Resources senior leadership team and with other areas of Jisc. Working closely with colleagues in the Business operations team, and wider product teams in the Digital Resources directorate, you will help build the data narratives that will enable senior managers and colleagues to measure performance of the product portfolio at all stages of the product lifecycle. You will also use your strong communication and interpersonal skills to build effective relationships with key product staff across the directorate.

The Team:
The Digital resources directorate delivers services that support the procurement, licensing, management, discovery and use of content and software for UK further education, higher education and research. Our work areas are divided into three product groups: licensing (content and software), open research, and content and discovery.

Alongside the product groups, we are creating a new business operations team to support our three product groups and deliver on DR and Jisc strategic objectives and drive the directorate forward. This cross-directorate team is responsible for ensuring the directorate as a whole is successful in these key areas: product and portfolio management, stakeholder engagement, service delivery, technology and data.

Responsibilities will include:

• Gather and update the data and information necessary to manage the DR portfolio, using a variety of methods and working with colleagues as necessary. Explore and recommend opportunities for improved collection, analysis, use and presentation of data and information, both within and without DR.
• Combine and process data and information accurately and appropriately to create data sets, reports, etc.
• Analyse the data and information, both quantitative and qualitative, to provide insights of both operational and strategic value to DR, such as important trends and patterns, highlighting gaps and areas of concern or further exploration.
• Develop, launch, maintain and enhance a portfolio of statistically valid, engaging, easy to use and understand visualisations and dashboards to report and monitor on the objectives, key results and metrics of the product portfolio of the Digital Resources directorate using Tableau, Power BI and other data analysis tools. Ensure that the dashboards are quality assured, user focused, automated, reliable and secure.
• Create and maintain project documentation, document methodologies workflows/visualisations and user support materials to agreed standard

Key Skills and Experience:

• Highly effective communication skills (written and verbal) including the ability to explain complex issues to non-expert colleagues and create clear documentation and reports
• Advocate for and deliver improvements for success and challenge orthodoxy.
• Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions
• Experience in producing a wide range of high-quality dashboards and visualisations
• Experience of using data visualisation software such as Tableau or MS Power BI
• Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, the Jisc Talent team are so super efficient that you may hear from us a lot sooner, so please keep an eye out for our emails or calls! No doubt this has convinced you that Jisc is an amazing company to work for, so apply now so you don’t miss out.
We advertised this role on 27/02/2023.