Business Information Officer Hemel Hempstead, England
Job description
Business Information Officer
About the role
This role will join a small team within the Business Support department. The position will provide assistance across multiple areas with primary focus on stakeholder surveys, and also supporting with management reporting, new lease set up and maintaining the Associations property data.
The 3 days must cover Monday and Friday, with the 3rd day flexible
Responsibilities
You will be responsible for designing, gathering and presenting customer feedback collected via our internal and external survey programme. You will also support the Business Information Team with various responsibilities including cataloguing new shared ownership leases into the administration system, maintaining property data and information and assisting with the annual mail outs of rent review letters and service charge accounts.
This is a fantastic opportunity to be a key member of a comprehensive support team helping delivery excellent services to our residents.
About you
- Good knowledge of IT, particularly Microsoft Office
- Well organised and self-motivated
- Ability to work independently with a keen eye for detail.
You will be familiar with working with data in different formats and ideally have experience of survey software, although this is not essential as training will be provided. What is more important is a can do attitude and a willingness to learn and strive for continuous improvement.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays (Pro Rota for part time staff)
- £19,098 pa for a 21hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 7,500 homes from our head office in Hemel Hempstead and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver over 400 new affordable homes each year.
How to Apply
To apply for this position please complete an online application form.
Please see below for a copy of the Business Information Officer Job description.
Closing date: Sunday 14th May 2023
Interview date: W/C 22nd May 2023
We are an Equal Opportunities & Disability Confident Employer.
