Business Development Manager London and South East Region London, England
Job description
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
The role of the Business Development Manager (BDM), Mortgages – Intermediary Partnerships is to identify, develop, grow and manage key relationships with external intermediary partners within a specified geographic territory. The growth element of the role is particularly important to ensure the delivery of mortgage lending opportunities and operational plans are achieved.
This is a fantastic opportunity to join an industry award winning team and continue to build on HSBC's Mortgage Intermediaries proposition & success
The main attraction for all the team is the opportunity to contribute to the continued success of the channel as the brand, proposition and market reach continues to grow.
Your responsibilities will include
- Building deep, lasting relationships with a panel of mortgage intermediaries across a geographical territory through face to face, telephony and online interaction
- Analysing MI & data to quickly identify opportunities to developing business and increase market share at firm and regional level
- Form relationships at all levels with an intermediary firm eg Admin, Broker, Sales Manager and MD
- Support the commercial focus of our Corporate Account Team, working with networks on campaigns through the delivery of focused activities with individuals and via presentations at network events and online
- Work with internal stakeholders to provide feedback that help shape the proposition on a continuous basis.
- Ensuring consistent delivery of a superior customer experience and service level for external intermediary partnerships.
- Liaise and manage credibly across a wide variety of internal stakeholders both within the wider distribution channel as well as the Buying a Home team.
- Ability to influence stakeholders at all levels to help deliver mortgage acquisition forecasts coupled with the ability to manage multiple relationships at all levels with external stakeholders
- Effective risk management - ensure personal adherence to relevant regulation and conduct risk management. Monitor sales/credit quality & risk KPI’s from external partner relationships. Responsible for ensuring all key controls in place over TPMI activity as advised from time to time.
The ideal candidate for this role will have:
- Either experience working as a Business Development Manager working in relevant market/context, i.e. UK Intermediary Mortgage Market or experience working in mortgage related roles.
- Past experience working in a relevant role, i.e. Identifying and developing new business opportunities, successfully influencing others and negotiating effectively.
- Proven experience of delivering excellent customer service and proactively looking for innovative ways to improve the service delivered to customers
- Proven experience of delivering exceptional performance and long term results
- Proven experience of working with MI and data in order to strategically develop business performance goals.
- Proven experience in presenting to small and medium sized groups.
- Experience of working independently and as a team to support overall performance for the region and channel
- An ability to commute to required locations, the role will primarily cover North London and be inclusive of HA, NW, N, E, IG and EC2 postcodes.
- Excellent written and spoken communication skills coupled with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
- Proven track record of building effective networks and creating opportunities for others to work collaboratively
- An understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
- A track record of successfully identifying and developing significant/complex business propositions, that attract and entrench customers, in a fair and ethical way
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
