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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We have an exciting opportunity to join our Consumer Product and Retail sector, supporting work that makes a real difference in people’s lives, and which truly embodies EY’s purpose of Building a Better Working World. The Global Account Manager will work with strategic priority account teams to drive account growth across the breadth of EY services. The Global Account Manager is primarily responsible for implementing global account activation strategy and planning in collaboration with account leadership, supporting the account team to succeed.

Your key responsibilities

You’ll be working with the Business Development, Service Line, Field of Play teams and Regional GCSPs, ensuring that the best practice of account management globally is championed and implemented, enabling teams to be fully connected on major pursuits. You’ll be a key part the team that is driving growth on the accounts, leveraging thought leadership, best practice and market insights and supporting teams on RfPs. You will also drive effective, insight-led decision making in account teams, ensuring relevant systems are frequently updated & reporting on account activities is maintained and.

Account Management

• Implement global Account Activation Center of Expertise (CoE) strategy, methodology and processes at Account level
• Support account strategy working with account leadership and drive global execution of account plan ensuring focus upon new client meetings and revenue origination
• Support service line planning activity and account integration
• Prepare and facilitate account meetings (monthly performance meetings, engagement Playbook, procurement reports etc)
• Driving relationship actions at multiple levels
• Executing the ASQ process and win/loss debriefs

Sales and Program Management

• Manage the annual global revenue planning process with account leadership
• Manage select client relationships e.g., procurement and certain RfP processes/submissions
• Own and manage Mercury working with GDS. Tracking the pipeline growth, ensuring its accuracy and reporting it to leadership on a regular basis
• Support the account relationship strategy, including management of the global relationship map and the use of EY LENS across the account globally
• Managing and scaling the pursuit process. Taking ownership where necessary to ensure compliance
• Supporting opportunity leads and BDEs when preparing for key meetings or new client engagements

Communications and Administration

• Serve as subject matter expert for all information related to the account and facilitate account introductions and cross collaboration across the account globally
• Leverage EY resources to support the account
• Manage Off-shore Account Coordinator/s if applicable – overseeing pipeline management, financial analysis, sales cycle support, client research, relationship map updates, plan management, lapsed pipeline, aged debt, margin analysis, FoP performance decks
• Developing and managing account communications (e.g. client newsletters, value scorecards)

Analytical/Decision Making Responsibilities

• Champion and successfully implement the Global Account Management Framework
• Will need to work on own initiative to make suggestions/recommendations to senior leaders in order to expedite results
• Influence without direct authority, frequently providing coaching and input to a high level of firm leadership

Skills & attributes for success

• Significant years of account management or similar relevant experience, including a track record of driving account management excellence
• Proven ability to prioritise, work efficiently and under pressure
• Professional Services experience preferred but not essential
• An understanding of the UK Consumer landscape and ethos is an advantage
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, especially with senior stakeholders
• Strong business/commercial acumen and an understanding of macro trends preferred
• Strong Excel, PowerPoint skills and comfortable presenting numbers
• Effective in influencing and relationship building skills

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note
Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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